What are the responsibilities and job description for the Collections Specialist position at Evergreen Bank Group?
Job Title: Collections Specialist
Department: Early-Stage Collections
Reports To: Collections Team Lead, Officer
FLSA Status: Non-Exempt (Hourly)
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Locate and notify customers of delinquent accounts (early stage, 11-34 days) by telephone or email to solicit payment on motorsport loans.
- Advise customers of necessary actions or strategies for repayment, negotiate payment arrangements and research discrepancies (terms of sales, service, or credit contracts).
- Trace delinquent customers to new addresses through research (inquiries to credit bureaus, phone companies).
- Answer incoming calls. Answer customer questions, take payments and service current accounts.
- Perform office duties such as coordinating correspondence, answering emails and creating internal reports.
- Ensure operational integrity through compliance with all policies, procedures and regulations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- One to three years of collections experience, auto or motorsports collections preferred, with demonstrated oral/written communication, negotiation and active listening skills.
- Strong attention to detail while also maintaining accuracy and speed in fast paced office environment.
- Basic knowledge of bankruptcy chapters 7 and 13, skip tracing, state/federal collections laws and queue management techniques.
- Ability to maintain strict confidentiality.
- Ability to remain calm and professional in stressful situations.
- Willing to work flexible schedule, weekends and overtime as necessary to meet business needs.
- Bilingual (English & Spanish) preferred
Computer Skills
Proficient in Microsoft Word, Excel, and Outlook. General working knowledge of internet-based applications or Jack Henry SilverLake desired.
Supervisory Responsibilities
This position has no supervisory duties.
Equal Opportunity Employer
Evergreen Bank Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Federal Deposit Insurance Corporation
Evergreen Bank Group is Member FDIC
