Technology Services Customer Support - Entry

Salary: $62,988.00 - $82,680.00 Annually

Location Everett Community College

Job Type Classified

Division Technology Services

Department: Technology Services

Closing Date 1/23/2026 11:59 PM Pacific

Bargaining Unit

First review date (applicant screening begins): 12/29/2025

We are committed to hiring, developing, retaining, and promoting individuals who exemplify the mission, vision, and core values of our institution and possess the skills and experience to meet the needs of our students.

Overview


This position performs general duties for the Everett Community College Information Technology Department and serves as a critical member of the Desktop Management team that has overall responsibility for installation, maintenance, quality assurance, troubleshooting and/or technical support for campus applications, hardware, and software products.

This position reports to the Associate Director of Technology Services as a member of the Desktop Management team and will be working under general supervision. This position follows established work methods to complete tasks or projects and will be providing support to the other members of the Desktop Management Team as required. This position will serve as the Lab Supervisor which includes the management and direction of both the physical lab space/equipment and the student staff.

TITLE: Technology Services Customer Support - Entry

CLASSIFICATION: IT Customer Support - Entry

SALARY: 01IT

DEPARTMENT: Technology Services

REPORTS TO: Associate Director of Technology Services

POSITION NUMBER: 00014224

This position is eligible for hybrid work location, per Everett Community College's Telework Policy (Download PDF reader)

Duties & Responsibilities


Technical Support

• Respond in-person, over the phone or via email to provide technical assistance and support for incoming calls and issues relating to the EvCC staff and student computers and printers; asks questions to determine problem; walks staff through problem-solving process; uses basic diagnostic software and utilities when troubleshooting, isolates problem, determines and implements solutions; escalates issue to higher level technicians when applicable; follows up to ensure issue has been resolved.
  
• Serve as a resource in the use of campus applications (Microsoft Office Suite, Google Apps for Education, Zoom, and other standardized campus software)
  
• Expected to resolve problems requiring analysis and discernment of current industry and EvCC best practices.

Desktop Management

• Utilize skills and abilities for the support for end-user equipment and technology. This includes computer image deployment, software deployment, hardware setups and installations.
  
• Perform routine preventative maintenance tasks.
  
Assist in connecting devices to both the campus wired and wireless networks. Perform basic network connectivity testing and troubleshooting for end-user equipment.

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General Duties

• Generate content and lead training seminars and orientations for different campus communities
  
• Coordinate office moves for personnel relocations and student computer moves, serving as a liaison between Technology Services and Space Management.
  
• Supervise student staff, which includes hiring staff, creating schedules, and approving work hours.
  
• Provide training to student workers to ensure continuous improvement of the customer service experience.
  
• Perform other duties as assigned to support departmental operations and meet the needs of the campus, including the creation of documentation for systems and users.

Qualifications


Required Education and Experience:

• Associate's Degree in Computer Science, Information Systems Management or a related field (or equivalent experience)
  
Two years of information technology experience such as computer and application support, image building, software installation and deployment.

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Required Knowledge, Skills, and Abilities:

• Ability to manage tasks for multiple projects
  
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

Preferred

• Bachelor's degree in Computer Science, Information Systems Management or a related field. Equivalent work experience will be considered.
  
• A Certification
  
• Experience working for or in Higher Education

Additional Information


Physical Requirements

Everett Community College follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment, including computers, printers, and telecommunication devices.
  
• Ability to observe, analyze, and interpret data from various sources.
  
• Ability to prepare and present detailed reports, both in written and audible formats.
  
• Ability to exchange information on the phone, through video conferencing, or in person.
  
• Ability to sit or stand for extended periods while performing routine tasks.
  
• Ability to lift and carry objects weighing up to 25 pounds.

Terms of Employment

• Full-time position. The typical work schedule is Monday - Friday, but the schedule may vary to meet business needs. This position may also cover evening support hours, typically until 8:30 PM.
  
• Overtime eligible - FLSA non-exempt
  
• Position is subject to Everett Community College policies and procedures.
  
• Represented by Washington Federation of State Employees Union.
  
• Performance will be evaluated after a six (6) month probationary period and annually.

Notice to Applicants

This position is not eligible for an employment visa sponsorship. Applicants must be authorized to work in the United States for any employer.

Background Check

Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Drug-Free Campus

In compliance with federal and state regulations, EvCC is committed to a safe and drug-free campus. Employees are required to comply with EvCC's policy prohibiting illegal drug use or activity, including notification of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.

The complete policy is available at the EvCC Policies page. If you would like a printed copy of the policy, or if you have any questions, please contact the Human Resources Department at 425-388-9229.

Safety and Security

EvCC strives to be a safe, secure and prepared campus for our students, staff and community. Detailed information regarding campus security, crime statistics for the most recent three year period, and other information is available on the Campus Safety, Security and Emergency Management page. This information is required by law and is provided by the EvCC Security Department. If you would like a printed copy of this information, you may contact the Security Department at (425) 388-9990.

Reasonable Accommodations and Non-Discrimination

Reasonable accommodation is provided in all aspects of employment, including the application process, consistent with the Americans with Disabilities Act and state law. To request a reasonable accommodation, please contact Human Resources at hr@everettcc.edu or 425-388-9229. For more information see: EvCC3020: Americans with Disabilities Act policy (Download PDF reader)

Everett Community College does not discriminate based on, but not limited to, race, color, national origin, citizenship, ethnicity, language, culture, age, sex, gender identity or expression, sexual orientation, pregnancy or parental status, marital status, actual or perceived disability, use of service animal, economic status, military or veteran status, spirituality or religion, or genetic information in its programs, activities, or employment.

Contact the following people with inquiries or complaints regarding discrimination, Title IX compliance, or Americans with Disabilities Act compliance:

Equal Opportunity Director: EqualOpportunity@everettcc.edu, 425-388-9271;

ADA Coordinator: ADACoordinator@everettcc.edu, 425-388-9232;

Title IX Coordinator: TitleIXCoordinator@everettcc.edu, 425-388-9271.

HR offices are located in Olympus Hall 111, 2000 Tower St. Everett, WA 98201.

For more information, visit the Equal Opportunity and Title IX website.


To apply, please visit https://www.schooljobs.com/careers/everettcc/jobs/5165734/technology-services-customer-support-entry

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