NOC Analyst

Job Description: Manages network infrastructure, including configuration, monitoring, and troubleshooting. Identify the causes of networking problems, using diagnostic testing software and equipment. Ensures network performance, security, and reliability, often working with switches, routers, firewalls, and VPNs.

Network Support Specialist
Under the direction of the operations manager, Network Support Specialist is an IT-focused role that is responsible for executing daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of the clients core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams.

What Will You Be Doing?
Monitoring and support of the store WAN infrastructure (1,100 stores, domestic and international offices)
Function as a Jr. Incident Manager in support of high priority incidents
Monitoring and support for store and corporate office network hardware (Domestically and Internationally)
Monitoring and support of core applications
Monitoring and support of the wireless network, SAN and VOIP systems
Monitoring and incident management of A&F Data Centers, Labs, Storage Facilities, and Disaster Recovery Facilities

What Do You Need To Bring?
Preferred 4 Year degree in an IT related field
Experience with Windows OS
Familiarity with Linux based systems and hardware
Must be able to communicate effectively with highly technical associates and executives
Knowledge of mainframe operations (MVS) and/or Oracle Batch processes a plus
Experience troubleshooting Cisco and Juniper network equipment
Technical Services experience in Retail environment a plus
Ability to navigate technical issues and evaluate risk
Ability to lead and direct the work of others