What are the responsibilities and job description for the New Patient Concierge position at Ever Wellness?
Are you the person who makes others feel comfortable within minutes? Do you notice what people need before they ask—and follow through without needing reminders?
Ever Wellness is looking for a warm, organized, dependable New Patient Conciergeto guide new patients through their first visits and help them feel welcomed, informed, and confident in their next steps.
Who we are
At Ever Wellness, we help people reclaim their health and live with lasting vitality through intentional care and natural healing.
Our practice provides chiropractic care, spinal decompression, and SoftWave therapy. We build relationships, listen closely, and help patients understand the care recommended for them.
Our core values guide how we care for patients and work together: Intentional Care, Natural Healing First, Ownership, Growth Mindset, and Team Alignment.
Who you are
You enjoy people, communicate clearly, and stay organized when the office gets busy. You bring warmth to conversations and take ownership of the details.
You are:
- Dependable, punctual, and available for the full posted schedule.
- Comfortable starting conversations and building trust with new people.
- Detail-oriented and able to manage several priorities.
- Confident discussing chiropractic education, scheduling, fees, payment options, and next steps.
- Coachable and willing to practice scripts, receive feedback, and participate in team training.
- Interested in chiropractic care, wellness, and helping people improve their quality of life.
Chiropractic experience is helpful but not required. Experience in patient coordination, dental or medical offices, hospitality, or customer service can translate well to this role.
What you’ll do
- Welcome new patients and guide them through their first three visits.
- Review paperwork for completeness, explain the visit process, and provide an office tour.
- Listen carefully to patients’ concerns and goals and communicate relevant information to the team.
- Prepare patients for the doctor and provide trained, nonclinical support during consultations, examinations, and reports of findings.
- Reinforce the doctor’s recommendations and direct clinical questions to the doctor.
- Explain fees and payment options, help complete financial agreements, and schedule recommended appointments.
- Follow up with new patients about outstanding paperwork, scheduling, and next steps.
- Coordinate clear handoffs with the front desk, doctors, and other team members.
- Support daily office flow while protecting patient privacy and keeping records accurate.
What success looks like
- New patients feel heard, welcomed, and prepared for each visit.
- Patients understand their recommended care, costs, and next steps.
- Paperwork, scheduling, and financial agreements are completed accurately.
- Follow-ups happen on time, without repeated reminders.
- Doctors have the information and support they need to focus on patient care.
- You help patients make informed decisions without pressure.
What we offer
- Compensation based on experience and qualifications.
- A supportive team with clear expectations and shared values.
- Ongoing training, coaching, and professional development.
- Meaningful work helping patients feel supported throughout their care.
Required schedule is Monday - Thursday (full availability)
How to apply
Send your resume and a short video or written note introducing yourself and telling us why this role excites you. You can email the above requirements to dranthonypuglisi@gmail.com. We read every application, but only those who follow instructions will be considered.
Pay: From $25.00 per hour
Expected hours: 30.0 – 35.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25