Director of Residential Services

POSITION: Director of Residential Services

LOCATION: Pismo Beach & Stockton, CA | On-Site | Full-Time

Ever Well Health Systems is an integrated behavioral healthcare organization operating modern therapeutic communities across California. Through coordinated facilities, programs, and clinical leadership, we deliver residential treatment designed to restore stability and promote recovery for individuals facing significant mental health and substance use challenges.

Our mission is to establish and grow modern therapeutic communities that restore stability, promote recovery, and support long-term wellness. We lead the way in delivering the most effective, mindful, and dignified standard for behavioral healthcare.

THE OPPORTUNITY

Ever Well is searching for an experienced Director of Residential Services to provide senior-level administrative oversight of day-to-day operations across our residential service line, in accordance with California Code of Regulations Title 22 ARF and RCFE regulations. This is a senior leadership role responsible for the overall management, direction, and performance of residential care services across multiple facilities — ensuring the safety and wellbeing of residents and staff, driving census goals, and upholding Ever Well's standard of dignified, effective care.

The Director of Residential Services communicates Ever Well's mission and sets the tone for all relationships within the facilities — staff to resident, staff to staff, and resident to resident — promoting a therapeutic healing environment where everyone is treated with understanding, patience, and dignity.

This role is based across Pismo Beach and Stockton, with regular travel between facilities.

LEADERSHIP & OPERATIONAL RESPONSIBILITIES

• Oversee the Residential Services service line, supervising the day-to-day functions of Administrators, Assistant Administrators, and on-site designees across multiple facilities
• Actively manage average daily census and planned occupancy goals for each facility individually and across regions
• Participate in the recruiting of new Administrators; ensure provision of initial orientation, onboarding, and ongoing staff career growth; conduct performance evaluations and disciplinary actions in conjunction with Employee Care & Wellness as required
• Preserve an employee-oriented culture that emphasizes innovation, care quality, continuous improvement, and high performance
• Develop and retain highly competent staff through selection, compensation, training, and management practices that support the facility's mission and values
• Engage residential services staff to develop within their current scope of practice and proactively encourage pursuit of professional development opportunities
• Develop and participate in the On-Duty Designee schedule and manage work schedules across multiple locations to ensure seamless 24/7 staffing
• Function as Administrator back-up when needed
• Ensure oversight through Quality Assurance reviews, regular site visits, and completion of appropriate reports
• Audit facility files as specified by California Code of Regulations Title 22
• Generate draft plans of correction related to previously identified or anticipated areas of operational risk
• Oversee the Unusual Incident Reporting process using established collaborative systems, reviewing and signing each report within 72 hours and ensuring submission within the regulatory reporting period of 10 days
• Monitor service delivery success according to stated key performance indicators using established data collection systems including DCS Dailies and Administrator Weeklies; prepare summary reports for timely review by senior executives
• Represent the Residential Service Line in senior level management meetings and internal committees related to development, scheduling, implementation, and monitoring of services and programs across multiple service lines
• Participate in development of the annual Residential Services budget, including analysis of expenditures and revenue, review of facility sub-budgets, and co-presentation of the final budget for board approval in consultation with the COO and C-Suite
• Collaborate with other service line directors to ensure all staff follow company policies and procedures and remain in compliance with California Community Care Licensing regulations and standards
• Coordinate and communicate regarding resident care with facility staff, resident case managers, conservators, family members, and other stakeholders using established Ever Well systems
• Anticipate and recognize changes in resident conditions; respond to resident crises and unusual incidents; complete required regulatory documentation and resident care plans in a timely manner
• Understand and perform duties as a mandated abuse reporter
• Perform other duties as assigned

REQUIREMENTS – WHAT WE'RE LOOKING FOR

A seasoned operational leader with deep experience in licensed residential care, strong command of Title 22 ARF and RCFE regulations, and the executive presence to lead across multiple facilities while cultivating a culture of dignity, accountability, and high performance.

REQUIRED – EXPERIENCE & EDUCATION

• Master's degree in healthcare management, public administration, business, or equivalent field required; high-level experience may be substituted at 2:1 for achieved degree
• Related Master's degree and/or certification in mental health leadership preferred
• Minimum 15 years of prior administrative, fiscal, and/or residential or health service delivery experience, of which at least six years must be in the public-funded health or social services industry — Adult Residential Facility (ARF), Residential Care Facility for the Elderly (RCFE), Skilled Nursing Facility (SNF), or equivalent
• Minimum 15 years of general supervisory experience, of which six years must be in the social and community services field
• Demonstrated previous work experience at a facility licensed by the California Department of Social Services Community Care Licensing program
• Exercises good judgment and acts calmly in emergency situations

REQUIRED – ABILITIES & ATTRIBUTES

• Understands how diverse personalities and perspectives contribute to the mission; recognizes and balances the needs of each facility with those of the broader organization
• Creates an atmosphere of acceptance and safety in the healing community; delivers clear, behaviorally specific instructions, feedback, and direction
• Ability to use resources effectively by appropriately allocating decision-making and responsibilities; supports autonomous action and informed decision-making by supervisors
• Ability to monitor, correct, and reinforce the performance of residents, staff, and peers; encourages skill development and builds self-esteem of others
• Ability to set goals and deadlines to achieve maximum results; establishes systematic courses of action for self and others; organizes and communicates activities to fulfill priorities
• Initiates, monitors, and manages change processes; removes barriers, champions performance measurement, and drives results
• High degree of discretion and independent judgment
• Ability to work effectively with persons differing in value systems, ethnicity, cultural backgrounds, language capabilities, and disabilities

REQUIRED – CERTIFICATES AND LICENSES

• Current Adult Residential Facility (ARF) or Residential Care Facility for the Elderly (RCFE) Administrator Certificate issued by the California Department of Social Services
• Valid California driver's license and current automobile insurance
• Must be able to obtain and maintain criminal records clearance as required by Title 22 regulations, including FBI and DOJ clearance
• Health screening required within one year prior to employment or within seven days of hire, including TB clearance
• Must be physically able to assist residents and staff in emergency evacuations and administer first aid

HOW TO APPLY

Submit your most current resume through the application link provided. We review all submissions and will contact candidates whose experience aligns with the role.

Ever Well Health Systems is an Equal Opportunity Employer committed to inclusion, equity, and diversity. We provide equal employment opportunities to all qualified applications in accordance with applicable federal, state, and local laws. Reasonable accommodations are available throughout the application and employment process.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Relocate:

• Stockton, CA 95219: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $90,000 - $110,000