Site Operations & Facility Manager (Onsite)

Position Summary

The Site Operations & Facility Manager is the day-to-day operational leader for a high-traffic, technology-forward multimedia art park facility. This role ensures the site opens, runs, and closes safely and smoothly—every day—while delivering a consistent, welcoming visitor experience. The manager is hands-on, highly organized, and comfortable supervising cross-functional teams in a live environment where exhibits, guests, and programming activity intersect. The ideal candidate has strong familiarity with building maintenance, security, technology, and live events, thrives under pressure, and is a practical problem-solver who can lead with calm authority during peak hours and special programs.

Key Responsibilities

Daily operations & leadership

• Lead daily open/operate/close procedures and ensure readiness of the entire facility (front-of-house, exhibit zones, event spaces, back-of-house). First to arrive, last to leave.
• Supervise and coordinate all onsite team members during shifts; assign duties, manage breaks, and ensure coverage across zones.
• Maintain visible floor leadership: proactively identify issues, support staff, and intervene when guest experience or safety is impacted.
• Maintain staffing schedules and shift rotations with management, support hiring, onboarding, training, and performance coaching.
• Manage shipping and receiving of mail and deliveries on site.

Technology-aware operations

• Learn and understand how each major exhibit system works at a functional level (power, basic signal flow, reboots, safety interlocks, show modes).
• Serve as the first-line triage for operational/technical issues: reset systems, coordinate quick fixes, and escalate to Technical/AV staff as needed.
• Maintain operational logs (incidents, maintenance needs, downtime, work orders, vendor follow-ups) and communicate recurring issues to leadership.

Guest experience & event readiness

• Uphold a high standard of visitor service, accessibility awareness, and guest flow management across diverse audiences.
• Support tours, school/group visits, VIP visits, and press moments by aligning staffing and on-the-ground execution.
• Coordinate with Programming and Events teams to prepare spaces and staffing for rentals/special events; manage overtime needs.

Safety, facilities, and compliance

• Enforce onsite rules, crowd management practices, and emergency procedures; respond appropriately to incidents.
• Ensure walkways, entries/exits, restrooms, and public areas are maintained to cleanliness and safety standards; coordinate with cleaning/security vendors as applicable.
• Oversee basic facility checks: lighting, HVAC comfort, doors/locks, signage, queue equipment, and back-of-house organization.
• Identify risks and implement practical solutions in real time (spill response, equipment hazards, crowd density, heat/cold, public nuisances, etc.).

Communication & stakeholder management

• Provide clear shift handoffs and daily reports to leadership.
• Communicate professionally with vendors, partners, clients, and community stakeholders onsite.
• Maintain bilingual English/Spanish communication with staff and guests; translate operational needs quickly and accurately.

Required Qualifications

• Bilingual fluency in English and Spanish (spoken and written).
• 3 years in venue operations, visitor attractions, museums, events, live entertainment, experiential installations, or similar.
• 1 years supervising staff in a public-facing environment.
• Comfort working around technology (A/V systems, interactive exhibits, show control basics); ability to troubleshoot calmly.
• Demonstrates strong situational awareness and security astuteness in public-facing environments, with experience engaging respectfully and effectively with unhoused and vulnerable populations.
• Availability for rotating shifts, weekends, holidays, and overtime during special events.

Preferred Qualifications

• Experience in interactive/multimedia environments (projection, LED, sensors, media servers, audio reinforcement).
• Strong understanding of security needs, systems, and protocols.
• Familiarity with incident reporting, visitor services standards, and crowd management.
• Prior experience supporting events (rentals, live programs, corporate/community events).

Core Competencies

• Operational ownership and attention to detail
• Calm, solutions-first leadership under pressure
• Strong communication and team direction
• Customer service excellence and conflict de-escalation
• Technical curiosity and troubleshooting mindset
• Reliability and strong follow-through

Physical / Work Conditions

• Standing/walking for extended periods; frequent lifting (up to 50lbs with assistance).
• Indoor/outdoor movement depending on site; exposure to sound/light elements common in multimedia environments.
• High public interaction; fast-paced peak periods.

What Success Looks Like

• Facility operates reliably with minimal downtime and well-documented issues.
• Staff feel supported, trained, and clear on expectations.
• Guests report high satisfaction and smooth flow even during peak periods.
• Events run smoothly with strong coordination and disciplined shift leadership.

Employment Type: Full-time

Schedule: Regular Business Operating Hours, including weekends and evening hours will be required.

Location: Los Angeles Area (Onsite)

Supervises: Grounds Crew, Contractors as-needed, Security Team, Cleaning Vendors (when applicable)

Salary Range: $75,000 - 80,000 / annually

Benefits:

• Dental insurance
• Health insurance
• Vision insurance