What are the responsibilities and job description for the Information Technology (IT) Systems Administrator position at Eventide?
Eventide is seeking an experienced IT Systems Administrator to support and maintain the organization's enterprise technology infrastructure. This role is responsible for the administration, security, maintenance, and support of Microsoft 365, Windows Server environments, virtualization platforms, networking systems, cybersecurity solutions, and end-user computing devices.
The IT Systems Administrator works closely with Information Technology team members, department leaders, vendors, and business partners to ensure the availability, reliability, integrity, and security of technology systems that support Eventide's mission and operations.
Essential Functions
Infrastructure Administration
- Administer and maintain Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and related cloud technologies.
- Install, configure, maintain, and troubleshoot Windows Server operating systems and infrastructure.
- Manage Active Directory, Group Policy, DNS, DHCP, file services, print services, and certificate services.
- Administer VMware environments, including ESXi hosts, vCenter, virtual machines, storage, and virtual networking.
- Maintain enterprise storage, backup, replication, and disaster recovery systems.
- Monitor and optimize server and infrastructure performance to ensure high availability and reliability.
Network Administration
- Configure, maintain, monitor, and troubleshoot enterprise network infrastructure, including switches, wireless networks, firewalls, VPNs, VLANs, routing, and internet connectivity.
- Support network security initiatives and infrastructure capacity planning.
- Coordinate with internet service providers and technology vendors to resolve connectivity or infrastructure issues.
Security Administration
- Administer endpoint security solutions, patch management systems, vulnerability remediation, and system hardening processes.
- Monitor security alerts and participate in incident response activities.
- Support cybersecurity best practices, regulatory compliance efforts, disaster recovery planning, and security audits.
- Maintain identity management, multi-factor authentication, and access control systems.
Technical Support
- Provide Tier II and Tier III support for hardware, software, network, and cloud-based technologies.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and IP telephones.
- Resolve escalated technical issues while delivering excellent customer service.
- Mentor Information Technology team members as appropriate.
Project Administration
- Participate in infrastructure upgrades, technology refreshes, cloud initiatives, and strategic technology projects.
- Research and evaluate emerging technologies to improve security, reliability, and operational efficiency.
- Coordinate implementation activities with vendors and internal stakeholders.
Documentation
- Create and maintain technical documentation, network diagrams, configuration standards, operating procedures, disaster recovery plans, and asset inventories.
- Maintain accurate records of system changes, maintenance activities, and infrastructure configurations.
Operational Responsibilities
- Monitor system health, performance, capacity, and availability.
- Participate in an on-call rotation and provide after-hours support for critical systems as needed.
- Perform routine preventive maintenance and scheduled system updates.
- Ensure compliance with organizational policies, security standards, and regulatory requirements.
Education & Experience
- Associate degree in Information Technology, Systems Administration, or a related field preferred; equivalent work experience will be considered.
- Three to five years of experience administering enterprise Windows environments preferred.
- Demonstrated ability to work collaboratively in a team environment with a strong focus on guests, residents, customers, and coworkers.
- Commitment to ongoing learning and professional development.