Customer Service and Reputation Management Specialit

Company Overview

Event Tickets Center (ETC) is a leading ticket marketplace connecting audiences nationwide and in Canada with tickets for sports, music, and theater events. We prioritize security and customer satisfaction in every interaction. We ensure all purchases are backed by a 100% Buyer Guarantee. We are committed to providing unforgettable experiences for fans and enthusiasts alike in the US and Canada.

Summary

The Reputation Management Specialist is responsible for maintaining the ETC's online reputation. The companies online reputation is fundamental to the long-term success of the business and plays an increasingly important role in search ads performance.

Responsibilities

- Build, maintain, and manage a positive online presence with timely, professional responses to reviews.

- Respond to and highlight inquiries from law firms and government agencies.

- Plan, strategize, and implement responses to online reputation threats.

- Evaluate review data for trends and anomalies.

- Foster relationships with reputation vendors and partners.

- Evaluate vendor product releases and updates in order to make recommendations that benefit the company and improve

reputation.

- Assist production and special projects teams with tasks and projects as needed.

- Any other duties as assigned by management.

Qualifications

- Bachelor’s or Associate’s degree preferred

- One to two years of Customer service and Reputation Management Experience

Knowledge and Skills

- Strong verbal and written communication skills

- Conflict resolution and de-escalation.

- Problem-solving skills and the ability to find creative solutions at short notice to counter threats to the organization's reputation

- Strong organization and time management skills including the ability to multi-task; in order to deliver quality assets in a deadline-driven atmosphere

- Proficiency with Microsoft Outlook and Gmail email platforms

- Familiarity with Airtable a plus.

Some of what we offer!

Besides an authentic atmosphere and an excellent TEAM, we offer all employees a generous benefits package.

All benefits plans are 100% paid for employee coverage. Family coverage includes employee contributions. 401K up to 6% company match, generous PTO bank, sick time, major holidays off, free Event Tickets - Up to $1,200 a year, an amazing company culture, and more.

We have a culture of collaboration, innovation, and accountability. We believe in working together to achieve exceptional results while nurturing an environment that fosters growth and learning. Your ideas matter here. We're invested in your success. Through mentorship programs, ongoing learning opportunities, and development plans, we support your growth every step of the way. At Event Tickets Center, our team members are at the center of the business; we treat people with the utmost care and respect.

We are seeking strong potential candidates! We invite you to apply!

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have experience with online brands or products?

Experience:

• Customer Experience and Reputation Management: 4 years (Required)
• Trustpilot, Google My Business, BBB: 4 years (Required)
• social media monitoring tools: 4 years (Required)
• Online brands or products?: 3 years (Required)

Ability to Commute:

• Gainesville, FL 32602 (Required)

Ability to Relocate:

• Gainesville, FL 32602: Relocate before starting work (Preferred)

Work Location: In person

Salary : $1,200