Security Specialist

Key Responsibilities:

Security Monitoring and Patrol:
o Conduct regular tours to ensure badge access areas are secure and functioning properly.
o Monitor doors using Security Expert software to detect forced entries and doors propped open.
o Oversee 50 CCTV cameras to monitor Schneider areas and ensure security through daily tours.

Visitor Management:
o Manage the visitor management system (Solo insight) to account for every visitor.
o Screen and ID every visitor requesting entry to property, entering their information into Solo insight if not pre-registered.
o Maintain a record of all visitors and ensure their access is appropriately managed.
o Ensure all non-Schneider visitors are escorted by a client employee.

Badge Access Control:
o Grant access to all badges for residents of the client hub via Security Expert.
o Remove access from badges of residents who are terminated or have resigned.
o Inventory and manage 500 badges, researching reports when badges are unaccounted for and revoking unreturned badges to prevent misuse.

Delivery Management:
o Mitigate all deliveries, including UPS, FedEx, Amazon, and especially DoorDash orders, which average 20 per day.
o Ensure deliveries are handled efficiently and securely.

Customer Service:
o Provide directions to meeting rooms throughout the facility.
o Communicate with day porters for any meeting or facility needs.
o Reach out to the client technician or property management team based on the severity and location of the need.
o Submit work orders to property management using Prism and to the client building service queue when repairs or troubleshooting are needed.
o Create a cordial rapport with residents and all contacts to ensure a positive and safe environment.

Skills and Qualifications:
Security Expertise:
o Proficiency in using Security Expert software for monitoring and access control.
o Experience with CCTV systems and visitor management software (Solo insight).

Customer Service:
o Strong interpersonal skills to interact with visitors and residents.
o Ability to provide clear directions and assistance within the facility.

Technological Proficiency:
o Competence in managing and troubleshooting security software and systems.
o Ability to handle and process visitor information accurately.

Organizational Skills:
o Efficiently manage badge inventory and delivery processes.
o Detail-oriented approach to ensure all security protocols are followed.

Work Environment: The Security Professional will work in a dynamic environment, balancing security duties with customer service tasks. The role requires vigilance, attention to detail, and a proactive approach to maintaining a secure and welcoming atmosphere at the clients hub.