Front Desk Agent

EVEN Hotel (Downtown Waco / University Area)

110 S MLK Jr. Blvd, Bldg B

Waco, Texas 76704

254 633 3836

Morning Shift: 7:00am-3:00pm

Evening Shift: 3:00pm-11:00pm

Night Audit: 11:00pm-7:00am

Mid Shift (Busy days only): 12:00pm-8:00pm

Are you passionate about delivering exceptional guest service and creating memorable first impressions? EVEN Hotel Waco is seeking a friendly, professional, and service-oriented Front Desk Agent to be the welcoming face of our hotel.

In this role, you will greet and assist guests throughout the check-in and check-out process, manage reservations and room assignments, respond to guest inquiries, and provide outstanding service to ensure every guest enjoys a seamless and memorable stay. As a key member of our hospitality team, you'll help create the warm, welcoming atmosphere that defines the EVEN Hotel experience.

The ideal candidate is an excellent communicator with a positive attitude, strong attention to detail, and a genuine passion for hospitality. If you thrive in a fast-paced environment, enjoy helping others, and are committed to providing exceptional guest experiences, we'd love to hear from you. Apply today and become part of the EVEN Hotel Waco team!

Duties

• Greet visitors, clients, and vendors with professionalism and enthusiasm, ensuring a positive first impression.
• Manage multi-line phone systems to answer inquiries promptly, direct calls accurately, and take detailed messages when necessary.
• Maintain appointment calendars, schedule meetings, and coordinate office activities using productivity software such as Microsoft Office and Google Workspace.
• Handle data entry tasks with precision, including updating spreadsheets, maintaining filing systems, and processing documents efficiently.
• Assist with office management duties such as inventory control, supply ordering, and organizing files to ensure a well-functioning workspace.
• Provide customer support by addressing questions, resolving issues promptly, and offering courteous assistance in person or over the phone.
• Support administrative functions including proofreading documents, managing correspondence, and performing clerical tasks like photocopying and filing.

Requirements

• Proven experience in office management or administrative roles with strong clerical skills.
• Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry software such as QuickBooks.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional phone etiquette and communication skills; bilingual abilities are highly desirable to serve diverse clientele.
• Experience working with multi-line phone systems and handling client communication professionally.
• Familiarity with office equipment including fax machines, scanners, and printers; technical proficiency is preferred.
• Previous experience as a front desk or receptionist in medical or dental offices is advantageous but not required.
• Available to work weekends as needed.
• Ability to maintain confidentiality and demonstrate excellent time management skills to prioritize tasks efficiently.

Join our team as a Front Desk Agent where your organizational talents and customer service expertise will shine! We value energetic professionals committed to creating welcoming environments while supporting daily operations with precision and enthusiasm.

Pay: $14.00 - $16.00 per hour

Work Location: In person

Salary : $14 - $16