Front Desk Assistant Manager

Job Description/Summary:

The Assistant Front Desk Manager will support the front desk and departmental teams to deliver exceptional service aligned with the EVEN Hotels wellness-brand promise: helping guests stay well while away from home. The role ensures the front desk operations run smoothly, shift requirements are met, team members are supported, and guest satisfaction and departmental targets are achieved.

Key Responsibilities

• Assist in the management of daily front desk operations including check-in/check-out, reservations and guest services.
• Fill in as Front Desk Manager when the Front Desk Manager is not available.
• Support, coach and supervise front desk associates and guest services team; ensure team members are trained, motivated and adhere to brand standards.
• Monitor staffing levels and work with management to ensure appropriate coverage for busy shifts, special events, VIP arrivals, group check-ins.
• Handle guest complaints, special requests and service recovery in a prompt, professional, and brand-appropriate manner.
• Coordinate with other departments (housekeeping, maintenance, food & beverage, security) to ensure seamless guest experience (e.g., room readiness, guest requests, maintenance issues).
• Oversee financial controls and administrative duties: auditing front desk transactions, ensuring proper credit policies, cash handling, reporting variances, supporting budgeting efforts.
• Promote brand offerings and upsell services and amenities in line with wellness positioning (e.g., fitness, healthy dining options, guest programs).
• Ensure compliance with all hotel policies, brand standards, regulatory, health & safety, key control, and security procedures.
• Participate in departmental meetings and work on continuous improvement initiatives (guest feedback, service-standards, SOPs).

Qualifications & Skills

• High school diploma or GED required; associate or bachelor’s degree in hospitality management, business administration, or related field preferred.
• Previous experience in guest services, front desk or hotel operations; supervisory or assistant manager experience preferred.
• Strong interpersonal, communication and leadership skills; ability to influence, motivate and build trust among team members.
• Excellent customer-service orientation, with ability to handle guest complaints, special requests and service recovery with tact and diplomacy.
• Organizational skills, ability to multi-task, prioritize work and manage time effectively.
• Familiarity with hotel operations: front desk systems (PMS), reservations, guest billing, credit policy, check-in/out procedures.
• Ability to work flexible hours including days, evenings, occasional overnight, weekends and holidays.
• Fluency in English required; additional language skills a plus.
• A mindset aligned with the wellness ethos: promoting the brand’s value of guest well-being, healthy lifestyle, and hospitality that cares for both guests and team members.

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $42,000 - $45,000