Member Engagement Specialist

The Member Engagement Specialist is responsible for the promotion and sales of memberships and programs to our current and potential members. The Member Engagement Specialist will develop relationships with prospective members, current members, and other groups in the community to grow our membership revenue. This position is responsible for being fully knowledgeable about the center and its programs/services, delivering the highest level of customer service to our members and potential members/guests, exemplifying professionalism, and ensuring adherence to the values and mission of the JCC.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve individual and team goals through agency sales practices including tour scheduling, executing sales, relationship building, and outreach/retention.
• Consistently offer the highest level of customer service. Our aim is to create long-lasting relationships in a welcoming environment.
• Responsible for determining the needs of prospective and current members through consultative sales approach and building relationships.
• Resolve member issues in an empathetic manner.
• Provide information to prospective members in person, by phone, and email regarding JCC facilities and programs.
• Process membership applications, including payments, accurately and in a timely manner.
• Reach out to members to renew their membership.
• Adhere to the new member on boarding processes.
• Lead facility tours.
• Utilize a lead generation system for tracking prospective members.
• Respond to all inquiries in a timely (within 24 business hours), professional and courteous manner. This includes telephone, email and in-person responses.
• Demonstrate awareness of the importance of membership sales by engaging in conversation with members and guests to retain and increase membership loyalty.
• Maintain accurate and up to date information in CRM database.
• Coordinate and/or assist and participate in all member, guest, and JCC events, promotions and special projects as necessary or required.
• Maintain high level of self-motivation to achieve personal goals.
• Always represent the JCC in a positive and professional manner, demonstrating the values presented in our Mission and Vision statements.
• Attend department meetings and trainings as necessary or required.
• Act in a leadership role when key staff are absent from facility.
• Assist Welcome Center Desk with coverage as necessary.
• Perform other duties as necessary or assigned.

• Associate or Bachelor's degree preferred
• Previous consultative sales experience in a membership-driven organization
• Background in a hospitality and/or retail environment
• Outstanding communicator, connector, and relationship developer; possess exceptional interpersonal skills
• A positive, warm, friendly, and flexible attitude
• Proficient with CRM platforms, Microsoft Office Suite, digital communication tools, and cloud-based systems; Salesforce experience preferred
• Comfortable learning and adapting to new technology platforms, software systems, and member engagement tools in a fast-paced environment

Schedule & Availability Requirements:
This role includes required participation in an on-call rotation every three weeks. During assigned on-call periods, the employee must be available to respond to urgent operational, facility, or member-related matters as needed outside of standard working hours.

Full-time: Sample Schedule:

Monday-Thursday 10:00 am-1:00 pm, 2:00 pm- 7:00 pm
Sunday 9:00 am - 5:00 pm

Why Choose Us?  

Our full‑time employees enjoy a comprehensive benefits package designed to support their well‑being and long‑term success. This includes competitive pay, health, dental, and vision insurance, paid time off and holidays, a 403(b)-retirement plan with employer matching, and ongoing opportunities for training and professional development. Team members also receive a free membership along with significant discounts on our programs, adding even more value to being part of our community.