Spa Front Desk Concierge

The Spa Front Desk Concierge is the main information center of the Spa. The Spa Front Desk Concierge creates a guest’s first and last impression of the Spa. His/Her primary function is to ensure that all guests are greeted, personally checked in and out of the Spa courteously, efficiently and accurately. This position is also responsible for scheduling body and skincare treatments via the appointment booking system; answering and routing phone calls, selling merchandise in the Spa Boutique, and point of sale settlements.

In accordance with Evara Beach Spa philosophy, all team members work together sharing in a common goal of a successful and innovative club.  Team members are to demonstrate integrity, fairness and honesty.  These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers.

Nature and Scope:

• The incumbent reports directly to the Assistant Spa Director. The major trust of the position is to create a warm and welcoming and ensuring that the feel comfortable with their visit to the Spa.

Duties and Responsibilities:

1.      Warmly welcome all guests upon arrival, confirming membership status and ensuring accounts are in good standing.

2.      Provide a brief overview of the spa facilities, activities, and services during check-in.

3.      Efficiently check guests out, ensuring that all spa attire has been returned and that any outstanding balances for services have been settled.

4.      Maintain comprehensive knowledge of all Spa treatments offered. Clearly explain and actively promote these services to guests.

5.      Schedule and manage guest appointments using the spa's booking system, ensuring optimal scheduling for both guests and therapists.

6.      Provide detailed information about the spa’s facilities, activities, and services, including membership benefits and upcoming events.

7.      Offer guided tours of the spa to new or prospective members when required.

8.      Monitor and adjust the master sound system to ensure the appropriate ambiance in the spa areas.

9.      Retail Sales, Promote and sell spa products, gift cards, and memberships, helping guests with product recommendations that meet their needs and preferences.

10.   Set up Napa Room with the necessary equipment, linens, and products for Napa treatment. 

11.   Assist in coordinating room assignments for therapists to ensure a smooth flow of appointments.

12.   Set up and maintain aromatherapy in the lobby, ensuring the environment is welcoming and relaxing.

13.   Accurately process all spa services through the spa software system.

14.   Communicate any pertinent information to the next shift, ensuring seamless operations and continuity of service.

15.   Complete all opening and closing shift duties as assigned, ensuring the spa is ready for the next day’s operations.

16.   Actively collaborate with other spa team members, assisting in other areas of the spa when needed.

17.   Ensure your uniform is immaculate and maintain a professional appearance with minimal jewelry, conservative hair and nail style, and a visible name tag.

18.   Handle client grievances courteously, providing immediate resolutions where possible, and promptly informing management of any issues.

19.   Ensure client satisfaction by addressing complaints professionally and effectively, escalating to management when necessary.

20.   Perform any other job-related duties as assigned and be open to additional responsibilities and roles as required by management.

Minimum Qualifications:

·       Prior front desk or cashiering experience is highly desirable, including working with a computerized point of sale and/or reservations system.

·       Two to three years related experience and/or training, or equivalent combination of education and experience.

·       High School diploma or equivalent is required.

·       Must have a valid Driver’s License.

Knowledge, skills and abilities:         

• Good computer skills to include spreadsheets, word processing and e-mail

·       Ability to verbally communicate with management.

• Exceptional human relations, communication, service and sales skills. 
• Must be professional, energetic, enthusiastic, co-operative and always have a friendly disposition. 
• Must be punctual and reliable.
• Have an aptitude to work in a very busy environment including phones, clients and staff as needed. 
• Must be willing to attend all mandatory trainings to further spa skills.
• Consistent attention to detail in delivering Evara Beach Spa experience. 
• Ability to multi-task and maintain grace while under pressure. 
• Must have knowledge of spa services and products offered.
• Juggle and balance need of the organization.

Attributes

• Proactive, Team Player, Problem Solver 
• Passionate about hospitality and customer service driven 
• Must have a professional appearance and good hygiene 
• Respect for all co-workers and guests 
• Pride in your work by creating positive energy, excitement and fun 
• Demonstrate positive behaviors, smiling, being polite and courteous 
• Able to develop a camaraderie with team members

Working Conditions:

• Work is performed inside most of the time, will require some outdoor activity
• Ability to work odd hours and on weekends and holidays 
• Ability to work under pressure and handle stress