Expeditor

Job Purpose:

The expeditors’ primary role is to manage the “Order Management Process” while adhering to all HACCP, local, and state food safety practices. This includes receiving orders, disseminating the information, communicating actions needed for the order, creating shopping and production sheets as well as direct communication with the customer, local kitchen team, and Guest Services team.

Responsibilities and Associated Duties:

The Expeditor is responsible for prioritizing orders, quality assurance, order completeness, appropriate packaging and labeling, delivery timing, miscellaneous procurement, and the overall compliance with the system’s specifications associated with Air Culinaire Worldwide’s orders. The Expeditor is responsible for verifying that food quality and specifications match the kitchen issued specification in the software system.

• The Expeditor is responsible for carefully checking all food quality, checking against specifications and ensuring that the food matches the presentation provided in the specifications.

• ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.

• Additionally, the Expeditor will participate in the process of directly serving the Air Culinaire customers by phone, email and in-person (as applicable) and obtain feedback from them regarding our product and service.

• The Expeditor is responsible for relaying feedback and suggestions to the Catering Director or General Manager to continue to monitor, maintain and improve quality as a primary responsibility in this role.

• They will be the central kitchen captains of quality and accuracy as well as the on-site problem solver in the event of situations arising that require immediate action.

• The Expeditor will solve all issues following company procedures related to customer quality, satisfaction, safety, and cost.

• Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance.

• Understand and maintain quality control and food-safety procedures of food products during delivery.

• Dress professionally and within the guidelines of ACW procedures including the company approved uniform.

• Assist with the assembly of silverware units and stocking of items in the kitchens while maintaining the shopping lists, runs at least 3-days in advance of delivery – and maintain the “shopping shelf” where retail items are held for fulfillment.

• Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.

• Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.

• Cross-train to be able to prepare or produce food in the kitchen, or drive, as a secondary duty when business is slow and staffing shortages occur.

• All other duties as assigned by the General Manager.

Measures of Success:

Annual Performance Review- success will be measured using results of the Annual Performance Review (2X per- year), which are established bi-annually, just prior to the new Fiscal Year starting & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and our Core Service Goals:

- Stellar Customer Service

- Integrity & Accountability

- Entrepreneurial Spirit

- Teamwork Commitment

Knowledge, Experience and Skill Requirements:

• High School diploma is required.

• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.

• Individual must possess excellent verbal and written communications skills, as well as be proficient in email, Internet use, and basic office software programs.

• Prior knowledge of aviation terminology preferred.

• FDA Regulations and safe food handling required.

• Must possess a sense of priority at all times and be able to work in a fast-paced environment while maintaining attention to details.

• Prior hospitality/food expeditor and delivery experience preferred.

• The Expeditor must have a clear driving record.

OPERATIONAL DEMANDS

• Flexibility required to work weekends and holidays.

• Candidates must be able to travel in accordance with the current ACW Travel Policy.

• The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING SKILLS

• Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit, talk, or listen.

• The employee frequently is required to use hands to handle, reach, and carry with hands and arms. The employee is required to stand and walk.

• The employee must lift and/or move up to 40 pounds.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate to loud.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

Employee Signature Date

Manager Signature

All new culinary candidates will be required to submit the following:

• Background Check

• MVR (need reasonably clean driving record)

• Drug Test 

• E-Verify

*We are a promote-from-within company and top performers can achieve career goals quickly in this fast pace growth organization!