Public Safety Administrative Manager

                                                                                                                                                      EVANGEL UNIVERSITY

                                                                                                                                           Public Safety Administrative Manager 

Department: Public Safety

Reports to: Senior Director of Public Safety

Classification: Non-Exempt, 12-Month Position 

Position Summary

The Public Safety Administrative Manager provides essential administrative leadership and operational support to the Senior Director of Public Safety while serving as a primary point of contact for students, faculty, staff, parents, and visitors. This position is primarily office-based and customer service focused, ensuring smooth daily operations of the Public Safety Office. 

Administrative & Office Operations 

• Office Management: Manage administrative operations for the Public Safety Department, including correspondence, document management, scheduling, and calendar coordination for the Senior Director of Public Safety.

• Customer Service: Provide high-level customer service to students, parents, faculty, staff, vendors, and visitors in person, by phone, and electronically.

• Dispatcher Functions: Communicate with on-duty officers using a two-way radio system and assist with information relay as needed.

• Day-Shift Coordination: Support the Senior Director of Public Safety with communications involving campus departments, parents, students, vendors, and external partners. Compliance, Systems & Monitoring

• Clery Act Compliance: Serve as the Clery Act Coordinator, overseeing compliance, maintaining required documentation, and coordinating with law enforcement agencies nationwide.

• Campus Alert System: Maintain and manage the campus-wide emergency alert system.

• System Administration: Act as administrator for RS2 and Johnson Controls electronic access systems.

• ID & Access Control: Create and issue ID cards for students, faculty, and staff; manage electronic access permissions and troubleshoot access issues.

• Fire & Security Monitoring: Monitor fire protection alarms and manage door access systems during assigned shifts.

• CCTV & Evidence Management: Oversee CCTV monitoring and manage recorded video evidence, including secure storage and authorized distribution.

Operational Support

• Lost & Found: Process and securely manage lost and found items.

• Fine Appeals Coordination: Coordinate fine appeal meetings and notify involved parties of outcomes.

• Crisis Reporting: Prepare written reports related to students experiencing crises.

• Vehicle Registration: Administer vehicle registration for students, faculty, and staff.

• Vendor Access Oversight: Track vendor proximity card usage and manage related fines.

• Citation Administration: Enter daily citations into the department records management system, maintain accurate records, and communicate with students regarding citations, fines, appeals, and related Public Safety matters.

Other Duties

• Perform additional duties as assigned by department leadership to support campus safety and operations.

Qualifications

• Strong Christian faith with alignment to Evangel University's mission, values, and beliefs.

• Excellent verbal and written communication skills.

• Demonstrated ability to maintain professionalism and composure in high-stress or emergency situations.

• Ability to interact compassionately and effectively with students, faculty, staff, and the public.

Experience

• Experience with Clery Act compliance preferred.

• Prior customer service experience strongly preferred.

• Experience handling confidential information and sensitive situations.

• Familiarity with database systems, access control systems, or security-related software is beneficial.

• Administrative experience in public safety, higher education, law enforcement, security, or a related field preferred.

Office Tools & Equipment Used

• Software: Microsoft Office Suite (Word, Excel, Outlook, Publisher), CCTV monitoring software, access control systems, and ID card management systems.

• Equipment: Two-way radio system, dispatch and report-writing software, business phone system, electronic access doors, alarm systems, and standard office equipment.