What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at EUTECTIC CORPORATION?
Who we are:
We are Pioneering Industrial Sustainability. Castolin Eutectic is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.
We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.
Opportunity!
We have a current opportunity for a Customer Service Representative at our Menomonee Falls facility. This is a 100% onsite position.
Position Overview
General customer service for internal and external customers
What you'll do:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status, and other inquiries through phone, email, or fax.
- Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s initiating customer complaint forms, processing billing corrections, researching, and resolving freight claims shipping errors.
- Receive and enter orders accurately and in a timely manner and send out order acknowledgments.
- Maintain order status and inform customers or TSRs if any issues arise.
- Ensure paperwork pertinent to each order is contained in appropriate folders.
- Prepare domestic and international freight documents and create quotes.
- Work with a variety of freight forwarders and shippers to ensure timely deliveries.
- Occasionally working with the shipping department.
- Other tasks as defined.