What are the responsibilities and job description for the Hostess position at European Watch Company?
European Watch Company is a highly regarded retail business specializing in fine watches, located in the heart of Boston, Massachusetts, at 137 Newbury Street. Known for its exceptional service and expertise, the company offers an extensive selection of luxury timepieces. European Watch Company takes pride in fostering a welcoming environment for clients and building lasting relationships. Staff members are committed to providing an unparalleled customer experience in a premium retail setting.
Role Description
This is a full-time, on-site Hostess role based in Boston, MA. The Hostess will be responsible for welcoming clients, managing reservations, and providing exceptional customer service throughout the customer’s visit. Key day-to-day tasks include greeting guests, ensuring a warm and professional atmosphere, assisting with inquiries, and coordinating with the sales team to ensure a seamless customer experience.
Qualifications
Strong interpersonal and communication skills to effectively engage with clients and team members
Exceptional customer service skills and a professional demeanor
Excellent phone etiquette for client interactions
Ability to work in a fast-paced, luxury retail environment
Previous experience in a customer-facing role is beneficial