What are the responsibilities and job description for the Experienced Automotive Shop Manager position at European Service Center?
- Assign jobs and work areas to technicians based on skills and expertise.
- Prepare and review repair orders for accuracy in parts, materials, and labor.
- Assist in diagnosing vehicle issues across all makes and models, providing guidance to technicians and apprentices.
- Oversee all aspects of service operations to ensure smooth workflow.
- Promote customer loyalty while upholding the company’s reputation.
- Evaluate incoming repair work and maintain a safe, clean workspace.
- Perform additional duties as assigned by management to support dealership goals.
- Address customer complaints and concerns promptly and professionally.
- Monitor and resolve service “comebacks” to ensure complete satisfaction.
- Greet customers courteously and demonstrate commitment to ethical practices.
- Treat all employees and customers with fairness, courtesy, and respect.
- Build positive relationships across teams, customers, and ownership.
- Arrive early, remain flexible with scheduling, and stay current on technical training.
- Prioritize quality service, maintain a professional appearance (including daily uniform), and actively contribute to business growth.
- Outgoing personality with superior communication and customer service skills.
- Proven experience in a service department, with expertise in servicing all makes and models.
- Ability to prepare routine reports, correspondence, and negotiate resolutions to customer issues.
- Familiarity with dealership computer systems and strong general computer proficiency.
- Solid understanding of mechanical and technical terminology.
- High school diploma or GED required; graduation from a technical program preferred.
- Effective public speaking skills for one-on-one or group interactions.
- Strong organizational and leadership abilities.
- Comprehensive health, dental, and vision insurance.
- Matching 401(k) retirement plan.
- Generous paid vacation and holidays.
- Monday through Friday work schedule for better work-life balance.
About European Service Center:
ESC Auto Group is the parent company for European Service Center and European Motor Cars, which was founded in 1979 by Bob Saladna in his mothers garage back in 1979. Since our humble beginnings we have become the largest independent strictly European Automotive Repair Business in the United States. We have multiple locations in Atlanta, Ga - Dallas, and Houston Texas. Bob Saladna still owns the company and still repairs cars. His love and devotion to exceptional customer service, as well as his team of technicians and managers is second to none. Our technicians are among the highest paid in the industry. Bob believes in creating a small independently owned shop type atmosphere which is why he gives managers the freedom to run their shops as they see fit. However, at the same time ESC has the financial resources to provide big company benefits and the latest diagnostic equipment. ESC provides access to several live support options to help diagnosis the most difficult issues quickly and accurately. We provide company paid diagnostic training as well.