What are the responsibilities and job description for the Service Writer position at Europe Services Auto?
Europe Services Auto is looking to hire a new service writer to help continue the rapid growth our business has seen over the last few years. Our business is know for quality and very close relationships with our customers. The successful candidate will need to have a customer service oriented demeanor and exceptional communications skills. Some automotive knowledge is preferred but a fast learner with good communication skills can catch on fast with the help of our very experienced techs.
Job Duties:
- Developing strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost estimates, logging needed parts and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
- Checking warranties and insurance.
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $60,000 - $90,000