What are the responsibilities and job description for the Roadside Assistance Agent position at Europcar?
Job Description
Stay calm, solve fast, and get people moving again.
At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.
Your Primary Focus Is To
Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles
Determine a preliminary course of action based on the information presented by the customer
Think creatively and independently while facilitating problem resolution
Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution
Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices
Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
Perform other duties as assigned to support business needs and objectives
Education & Experience
Experience in an inbound call center and automotive-related business is a solid plus
Intermediate typing and data entry skills
Proficiency in Google Suite, including Word and Excel
Must be available to work multiple schedules that include weekends and holidays
We're Looking For
Excellent verbal and written communication skills
A high degree of comfort using computerized order processing systems
Proven ability to use solid reasoning and problem-solving skills
Detail-oriented with effective organization and follow-through skills
Flexible, able to multitask, and open to change
Self-motivated with excellent organizational skills and attention to detail
Ability to function in a fast-paced environment under short time constraints
We Offer
Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
Company-paid Life Insurance
Company-paid AD&D Insurance
Flexible spending account
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com