What are the responsibilities and job description for the Customer Support Technical Analyst position at Euronet?
Description
Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate.
The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products.
Responsibilities
Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate.
The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products.
Responsibilities
- Provide software application support for customers.
- Perform program coding necessary to produce a defined output by following specification using programming language.
- Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products.
- Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution.
- Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications.
- Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
- Serve as next level escalation for complex customer issues.
- Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks.
- Coordinate with other employees or customers to accomplish specific objectives and results.
- Bachelor's Degree in Computer Science, Business, Accounting or a related academic field or 3 years' comparable experience in either a banking environment, a programming environment, or a technical service-oriented environment.
- 2 years experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within this platform and system, the successful candidate will be able to manipulate out queues and print reports, manipulate data, manage job queues, troubleshoot, and perform general operations.
- 2 years' experience in computer programming in CL, RPG, RPGLE or Java/SQL.
- Hands-on experience with databases (Oracle, MySQL)
- Hands-on experience with Linux/UNIX, including Shell scripting or other scripting languages.
- Familiarity with tools such as GIT, Graylog, Grafana, Postman, JMeter, and monitoring tools (ELK stack).
- 2 year experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution with a comprehension of the "daily cycle" transactions.
- Strong communication, listening and client service skills.
- Ability to work and interact within a team environment as well as in a standalone environment.
- Ability to plan and prioritize work.
- Knowledge of Card Processing, including debit and credit card and /or electronic financial transaction.
- Knowledge of a PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 product.
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!