Customer Success Manager

Description

Euronet facilitates the movement of payments around the world, serving as a critical link between financial institutions, retailers, service providers, and their end consumers. Following Euronet’s acquisition of CoreCard, this is a unique opportunity to shape the future of card issuing and payment innovation while working with a global payments leader.

As a Customer Success Manager, you will operate at the intersection of technology, payments, and enterprise partnership growth. This is a strategic, client-facing role requiring enterprise-level presence, executive credibility, and the ability to influence outcomes across complex partner ecosystems. You will own the success framework for enterprise customers, drive retention and expansion, and act as a trusted advisor to ensure customers maximize the value of CoreCard’s platform and Euronet’s ecosystem.

Location: Atlanta, GA | In-Office

What You’ll Do

• Serve as the primary point of contact for customers, from onboarding and implementation through program launch, growth, and ongoing support.
• Engage with C-level executives at Tier-1 and Tier-2 banks, fintechs, and large enterprise clients to build credibility and alignment.
• Design, implement, and own the Customer Success framework, including operational engagement, executive reporting, and Quarterly Business Reviews (QBRs).
• Collaborate across internal teams (Product, Engineering, Project Management, Compliance, Legal, Delivery, and Business Development) to ensure smooth execution and high-impact outcomes.
• Support onboarding for new customers, ensuring a seamless transition between business development, implementation, launch, and ongoing growth.
• Provide timely, professional support to resolve customer issues and maintain strong, long-term relationships.
• Review and analyze partner performance data to identify opportunities for improvement and expansion.
• Ensure comprehensive documentation of all processes, decisions, and deliverables.
• Understand customer-specific contractual, compliance, and operational requirements to enable growth and program success.
• Partner with Sales to identify upsell opportunities and demonstrate post-sale success frameworks.
  
  

Requirements

• Bachelor’s degree preferred.
• Proven experience in customer success, partner management, or account management within payments or fintech.
• Strong understanding of the fintech ecosystem, including issuer processing, card networks, and card program structures.
• Exceptional organizational skills with the ability to manage multiple initiatives simultaneously.
• Confident communicator and facilitator, comfortable leading customer meetings, presenting insights, and driving alignment.
• Advanced proficiency in Microsoft Office 365 and virtual collaboration tools.
• High attention to detail with a track record of managing complex deliverables.
• Demonstrated ability to build strong relationships with diverse internal and external stakeholders.
  
  

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!
  
  

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.