Client Services Specialist

Description

Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Dolphin Debit is currently seeking a dedicated and customer-focused Client Services Specialist to join our team. As a Client Services Specialist, you will play a critical role in providing exceptional service to our clients and ensuring their satisfaction.

In this role, you will be responsible for addressing client concerns and resolving issues related to ATM management services. You will work closely with both clients and our internal teams to identify and analyze problems, propose solutions, and coordinate the implementation of those solutions.

Key Responsibilities

• Respond to client inquiries and concerns in a timely and professional manner.
• Investigate and troubleshoot issues reported by clients.
• Collaborate with internal teams to address and resolve client issues.
• Build and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
• Monitor client accounts for errors and ensure accurate billing and reporting.
• Coordinate and oversee projects with clients, ensuring successful completion.
  
  

Requirements

• Proven experience in client services or customer support roles.
• Strong interpersonal and communication skills.
• Excellent problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to work independently and collaboratively.
• Prior experience in the financial services industry preferred.
• Bachelor's degree in Business Management or related field preferred.
• Proficiency in Microsoft Office Suite.
  
  

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!
  
  

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.