What are the responsibilities and job description for the Bilingual ATM Helpdesk Representative position at Euronet?
Description
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Working at the intersection of financial services and technology, the company helps keep critical payment infrastructure running reliably and efficiently.
As a Bilingual ATM Helpdesk Representative, you will play an important part in supporting day-to-day ATM operations and helping ensure service issues are addressed quickly. This role is well suited to someone who communicates clearly, stays organized in a fast-moving environment, and is comfortable working across teams to support operational continuity.
This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.
Responsibilities
Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. Working at the intersection of financial services and technology, the company helps keep critical payment infrastructure running reliably and efficiently.
As a Bilingual ATM Helpdesk Representative, you will play an important part in supporting day-to-day ATM operations and helping ensure service issues are addressed quickly. This role is well suited to someone who communicates clearly, stays organized in a fast-moving environment, and is comfortable working across teams to support operational continuity.
This is a full-time position. Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.
Responsibilities
- Monitor ATMs for service outages and dispatch service companies and technicians as needed.
- Coordinate with field technicians, service vendors, and internal operations teams to support timely issue resolution.
- Open tickets and service orders for ATMs that require on-site troubleshooting.
- Resolve ATMs for service issues using monitoring tools.
- Ensure service tickets are resolved and escalated to service manager when an issue arises.
- Manage service vendor relations to ensure service issues are resolved quickly and keep customers and vendors updated throughout the process.
- Ensure service calls the ATM Helpdesk are documented and followed to final resolution.
- Update ticket system with accurate and timely information.
- High school diploma or equivalent.
- Experience in an IT helpdesk, customer support desk, IT helpdesk support, or bilingual IT helpdesk role.
- Proficiency with Microsoft Office, including Outlook, Work, and Excel.
- Experience coordinating with field technicians, service vendors, and internal operations teams.
- Excellent attention to detail
- Strong verbal and written communication skills
- Ability to adapt to assignment of duties and manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Ability to work independently and as a member of various teams and committees
- Good judgement with the ability to make timely and sound decisions
- Fluent in Spanish and English.
- Available to work some evenings and weekends.
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!