Client Service Specialist

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Eurofins is aggressively expanding its product testing division in US and intends to build a world-class service operation to deliver value to domestic and global clients.

The Client Service Specialist is part of the Client Service team that works closely with, Shipping and Receiving, and lab to assist in planning, building and implementation of client test plans and test requests. The Client Service Specialist will also represent the face of the company and works directly with clients and respond to and resolve a wide variety of client inquiries and requests.

This is a great opportunity for driven individuals looking for professional growth, a dynamic work environment, and the ability to make a difference every day.

RESPONSIBILITIES:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Facilitate quote generation, coordinate testing activities and manage client projects timeline.
• Mitigate issues that may arise during project life cycle.
• Coordinate with shipping and receiving team to manage logistics and incoming samples.
• Assist in entering new test requests and data entry into the system.
• Review and update test requests with ambiguous client information.
• Use problem solving skills to create and offer solutions to customer issues of varied complexity.
• Improve and enforce processes to manage internal and external outsourcing.
• Support Client invoicing and tracking of outsourcing costs.
• Provide support in varieties of areas including but not limited to: supporting sales team and lab needs.
• Manage Reports from internal and external outsourcing.
• Assist Operations manager in handling daily operational needs.
• Reads, analyzes, and interprets common scientific or technical information, and protocol test plans.
• Perform accurate and complete work, within deadlines, with or without direct supervision

COMPENSATION MODEL:

• Hourly (based on experience and qualifications)
• Yearly bonus (based on individual performance and company results)
• Full benefits and 401K
  
  

REQUIRED QUALIFICATIONS:

• Bachelor degree
• Self-starter, independent, energetic, street smart, and take initiatives, Detail oriented, good follow-up, self-starter, motivated and highly organized with excellent record-keeping skills.
• Has business acumen
• Strong common sense and problem solving ability
• Must be able to handle multiple tasks and work in a fast-paced environment.
• Strong phone skills.
• Strong interpersonal skills: can maintains composure, advance his/her agenda and strengthen relationships in complex situations with clients, technical and sales personnel
• Excellent excel knowledge, and Tech Savvy

OTHER DESIRABLE QUALIFICATIONS:

• Experience in scientific consumer product industry.
• Experience in start-up businesses
• Strong knowledge of Microsoft access or Visual Basic
  
  

Compensation:

• $20.00-$30.00 per hour

Schedule:

• 40 hours per week

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.