Sterilization Services Coordinator II

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Customer Communication and Relationship Coordination:

• Serve as primary non-sales point of contact for assigned EO sterilization customers
• Coordinate customer communication related to scheduling, documentation needs, and service status
• Respond to customer inquiries and ensure timely follow-up and issue resolution
• Support onboarding of new customers and services

Scheduling and Service Coordination:

• Coordinate EO sterilization scheduling in collaboration with Operations and Planning teams
• Track customer materials, documentation readiness, and service milestones
• Communicate schedule changes, constraints, or risks proactively to customers and internal stakeholders
• Support prioritization of work based on capacity, customer need, and business requirements

Cross-Functional Liaison and Issue Management:

• Act as liaison between customers and internal technical specialists, Quality, and Management
• Coordinate information flow for deviations, investigations, or service-related issues
• Ensure customer requirements are communicated clearly to internal teams
• Escalate risks or concerns appropriately and track actions to closure

Documentation, Tracking, and Process Support:

• Maintain customer records, communication logs, and service tracking tools
• Support preparation and collection of customer-facing documentation
• Follow established quality system procedures and data integrity requirements
• Identify opportunities to improve coordination processes and customer experience
  
  

Required:

• Associate or Bachelor’s degree in a technical, scientific, or business-related field (or equivalent experience)
• Experience in customer coordination, operations support, or regulated service environments
• Strong organizational, communication, and follow-up skills
• Ability to manage multiple priorities and work cross-functionally

Preferred:

• Experience in medical device, sterilization, laboratory, or regulated industries
• Familiarity with EO sterilization services or quality system environments
• Experience working directly with technical and quality teams
  
  

Position is full-time, Monday-Friday 8am-4:30pm, plus additional hours, as needed. Candidates within a commutable distance of San Jose, CA are encouraged to apply.

Salary range is $22/h - $25/h depending on related experience.

Excellent full time benefits including

• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.