What are the responsibilities and job description for the Service Writer position at Eurocode Tuning Inc?
Benefits:
- Company parties
- Employee discounts
- Opportunity for advancement
- Training & development
Job Summary
Eurocode is an independent AUDI / Porsche / VW Specialty Repair and Tuner Shop located in Torrance, CA (South Bay)
We specialize in service, repair, and performance enhancements for late-model Audi, Volkswagen, and Porsche vehicles.
We are an established and continuously growing shop looking to fill a full-time Customer Service and Service Writer position in a dynamic and fast-paced work environment.
We specialize in service, repair, and performance enhancements for late-model Audi, Volkswagen, and Porsche vehicles.
We are an established and continuously growing shop looking to fill a full-time Customer Service and Service Writer position in a dynamic and fast-paced work environment.
The Service Writer will facilitate sales and provide quotes via phone and email, provide top-notch customer service to our growing clientele base.
General Accountabilities
With appropriate training and instructions, you will be required to:
Facilitate and process sales orders through email or over the phone.
Be able to properly \"tune\" customer vehicles with provided equipment.
Utilize Alldata, RO writer, Mitchell, and WorldPAC/IMC/SSF software to create invoices, purchase orders and estimates.
Work with shipping and receiving to properly document the movement of product.
Handle incoming calls and emails and redirect them as needed.
Directly assist the shop manager with daily tasks as requested.
Facilitate and process sales orders through email or over the phone.
Be able to properly \"tune\" customer vehicles with provided equipment.
Utilize Alldata, RO writer, Mitchell, and WorldPAC/IMC/SSF software to create invoices, purchase orders and estimates.
Work with shipping and receiving to properly document the movement of product.
Handle incoming calls and emails and redirect them as needed.
Directly assist the shop manager with daily tasks as requested.
Service Writer Secondary Responsibilities:
Greet clients and visitors.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Creating, maintaining, and entering information into databases.
Greet clients and visitors.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Creating, maintaining, and entering information into databases.
Job Qualifications
Customer Service and Service Advisor Requirements:
High school diploma or associate's degree.
Experience in a related field or position.
Warm personality with strong communication skills.
Work well with others.
Be willing to troubleshoot issues and find solutions for our customers.
Ability to work well under limited supervision.
Have a valid driver license.
High school diploma or associate's degree.
Experience in a related field or position.
Warm personality with strong communication skills.
Work well with others.
Be willing to troubleshoot issues and find solutions for our customers.
Ability to work well under limited supervision.
Have a valid driver license.