Leasing Agent-Sterling Point-Island Bay

We are seeking an energetic, customer-focused Leasing Agent to join our team at a large, professionally managed multifamily community in Galveston, Texas. This role is responsible for driving occupancy, providing exceptional resident experiences, and supporting daily leasing and administrative operations for a 459-unit property. The ideal candidate is highly organized, sales-driven, and passionate about delivering outstanding service.

Key Responsibilities

• Greet, tour, and qualify prospective residents in a professional and welcoming manner
• Effectively present apartment homes, amenities, and community features to close leases and meet occupancy goals
• Manage inbound calls, online inquiries, and walk-in traffic promptly and professionally
• Process rental applications, verifications, and lease documentation accurately
• Maintain knowledge of pricing, availability, and market trends to maximize leasing success
• Ensure model units, common areas, and tour routes are clean, organized, and show-ready
• Provide excellent customer service to current residents and assist with renewal efforts
• Support community marketing initiatives, outreach events, and online reputation management
• Maintain accurate records in property management software and follow company compliance standards
• Collaborate with maintenance and management teams to ensure a positive resident experience
  
  

Qualifications

• Previous leasing, sales, or customer service experience preferred (multifamily experience strongly preferred)
• Strong communication, interpersonal, and closing skills
• Ability to work in a fast-paced, high-volume environment
• Proficiency with property management software (e.g., AppFolio, Yardi, or similar) and Microsoft Office
• Professional appearance and positive attitude
• Availability to work weekends as needed
  
  

Compensation & Benefits

• Competitive hourly pay plus leasing commissions
• Medical, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career growth opportunities
• Supportive and team-oriented work environment