What are the responsibilities and job description for the Student Success Coach position at Eureka College?
Success Coach
POSITION TITLE: Student Success Coach
REPORTS TO: Provost
POSITION SUMMARY:
The Student Success Coach will mentor, assist, and provide services to students to enable them to persist in college and obtain a degree. Success coaches support and advise students as they fulfill their engagement degree requirements. Each success coach also has oversight of an area of the Success Center, such as study tables, test center, disability accommodations, study skill courses, and tutoring. Success coaches are members of the college retention team.
ESSENTIAL FUNCTIONS: Under the direction of Provost, the Student Success Coach maintains responsibilities in the following areas:
- Teaching responsibility for development writing courses and writing tutors.
- Work with students to craft a 4-year course and career plan to determine priorities for students and their resource needs. Direct students to resources or directly contact resources for students.
- Establish regular meetings with students to discuss progress toward course and career goals outlined in plan. Provide retention alerts as appropriate. Counsel/coach students on study habits and career planning.
- Respond to campus retention alerts, maintaining awareness of at-risk students’ status and serving as an on-campus expert on retention issues.
- Support student success team initiatives
- Track engagement as required by the College's degree requirements and policies - including events centered around financial literacy, diversity, inclusion, and career building skills.
- Use judgement and discretion to escalate for additional support in crisis intervention.
- Maintain accurate and complete student records and data as required by laws and College policies.
- Enforce administration policies and rules governing student behavior.
- Prepare reports on students and activities as required by administration.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Serves on various college committees as assigned.
- Attends evening and weekend College functions as required.
- Attends professional development, trainings, conferences, etc. as applicable.
- Assists with implementation of IDS 100 Skills for College, and/or ECC101 first year seminar course including assisting the instructor with course material and monitoring study sessions and meeting with students during class.
- Assists with test center and provides needed accommodations to students.
- Assists with hiring and managing tutors.
- Other duties as assigned
SUPERVISORY REQUIREMENTS:
None
EDUCATION:
Essential: Master’s degree
Preferred: Degree in English with writing emphasis
EXPERIENCE:
Essential: Minimum two (2) years’ experience in a professional setting (or equivalent combination of education and experience). Proficiency with computers, Microsoft Office suite.
Preferred: Experience with Canvas, or other Learning Management Systems (LMS)
KNOWLEDGE, SKILLS, ABILITIES:
- Initiative and ability to provide structure for own work and structure for students.
- Establish and maintain interpersonal relationships
- Organize, plan and prioritize work
- Proactively look for ways to support students and help them succeed.
- Deliver a high level of customer service (even when applying consequences)
- Actively listen to students and provide encouragement and guidance
- Manage emotions in confrontational interactions
- Model professionalism for students
- Use MS Office suite and SONIS products to manage records, assessment, and documentation of work
EQUAL EMPLOYMENT OPPORTUNITY
Eureka College is an equal opportunity employer committed to achieving diversity and
cultural awareness within its administration, faculty, staff, and students. The College is
intentional in its inclusivity of all persons regardless of race, color, religion, national
origin, gender (including gender identity or expression), sexual orientation, marital status,
veteran status, disability or ancestry.
WORKING CONDITIONS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate. While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time.
WORK SCHEDULE:
Normal workdays are Monday through Friday 8:00AM to 5:00PM, including one hour allocated for lunch. Some flexibility for evening or weekend hours is required.
TARGET SALARY RANGE: $36,000 to $40,000 annually
BENEFITS:
Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of benefits, here https://www.eureka.edu/staff-faculty/human-resources
Salary : $36,000 - $40,000
