What are the responsibilities and job description for the Behavioral Health Care Coordinator position at Euola?
Behavioral Health Care Coordinator
Euola is seeking an organized and detail-oriented Behavioral Health Care Coordinator to support the Iowa Army National Guard Behavioral Health Program at Camp Dodge in Johnston, Iowa.
This position provides healthcare coordination, medical-record, scheduling, and administrative support to the behavioral health team. The Care Coordinator works closely with Behavioral Health Case Managers, Service Members, military units, healthcare providers, and Iowa Army National Guard medical-readiness personnel.
This is an excellent opportunity for an experienced healthcare administrator, medical administrative professional, care coordinator, medical records professional, or military healthcare support professional.
Key Responsibilities
- Create, manage, and coordinate behavioral health appointments and consultations for Service Members.
- Track medical and behavioral-health appointments and follow up with military units regarding attendance and required documentation.
- Assist Service Members with identifying available behavioral-health and healthcare resources.
- Maintain current lists of community and healthcare resources throughout Iowa.
- Assist with resolving scheduling conflicts and coordinating behavioral-health care.
- Obtain required Release of Information documentation.
- Request, receive, organize, and maintain behavioral-health medical documentation.
- Perform administrative charting for behavioral-health cases in electronic health record systems.
- Prepare behavioral-health medical charts and supporting documentation for appointments.
- Scan, upload, index, stamp, and maintain medical records and behavioral-health documentation.
- Assist Behavioral Health Case Managers with medical-readiness and administrative actions.
- Prepare monthly behavioral-health reports and administrative correspondence.
- Support Periodic Health Assessments (PHA), Soldier Readiness Processing (SRP), and other medical-readiness events.
- Coordinate with Iowa Army National Guard behavioral health, medical readiness, suicide prevention, family support, resiliency, and related programs.
- Maintain strict compliance with HIPAA, Privacy Act, and military medical-record requirements.
- Travel to Iowa Army National Guard facilities as required.
Required Qualifications
- Minimum of two years of experience in healthcare, healthcare administration, human resources, business administration, medical administration, or a related field.
- Strong administrative and organizational skills.
- Experience coordinating appointments, records, documentation, or client/patient services.
- Proficiency with Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Outlook.
- Working knowledge of medical terminology and healthcare delivery systems.
- Experience working with computerized client, patient, or case-management systems.
- Strong written and verbal communication skills.
- Ability to maintain confidential medical and personally identifiable information.
- Ability to meet Department of Defense background investigation, installation-access, and Common Access Card requirements.
Preferred Qualifications
- Associate's or bachelor's degree in healthcare administration, business administration, or a related field.
- Previous military, National Guard, Department of Defense, VA, or healthcare experience.
- Experience working with military personnel or Veterans.
- Familiarity with Army or Air Force medical-readiness processes.
- Electronic health record or medical-records experience.
- Experience working with community healthcare or behavioral-health agencies.
Schedule: Generally Monday-Friday, 8:00 AM-4:30 PM, with approximately one evening and one weekend per month and occasional additional support based on mission requirements
Work Arrangement: On-site/telework flexibility based on mission requirements
Additional Requirements
Candidates must be able to successfully complete required Department of Defense background and security processes and required Government training. The position may require approximately 10% travel throughout Iowa and periodic evening and weekend work, including National Guard drill weekends.