What are the responsibilities and job description for the Customer Success Manager position at eulerity?
Eulerity is an AI-native marketing automation platform — not a legacy tool with AI bolted on. We serve enterprise brands including Mastercard, UPS Store, Uber Eats, and European Wax Center, automating digital advertising across thousands of franchise and multi-location businesses.
We are hiring Customer Success Managers to own the client relationships that sit at the center of what we do. This role is open at multiple levels — we are looking for sharp, curious people earlier in their account management careers as well as senior operators who have run large books of business. Level and compensation will be calibrated to experience.
Who we are looking for
Someone who knows the difference between a client who is satisfied and a client who is actually growing and who cares about the difference. You are as comfortable in a campaign dashboard as you are in a client conversation. You do not wait for clients to surface problems; you spot the pattern before it becomes one. And when you make a recommendation, you can show your work.
What you will actually do
- Serve as the primary point of contact for a portfolio of multi-location and franchise brands the person they call when something matters.
- Run onboarding sessions that set the tone for a long-term partnership from day one.
- Build and lead campaign and business reviews that go beyond reporting — surface the real story in the data and come with a clear point of view on what to do next.
- Advise clients on cross-channel strategy across Google Search, Meta (Facebook / Instagram), YouTube, Display, and emerging channels — connected to their actual business objectives, not just their media budget.
- Partner closely with Technical Account Managers to monitor delivery, proactively analyze performance, and optimize campaigns.
- Identify and pursue expansion opportunities within your book of business — thoughtful upsell, not checkbox upsell.
- Be the internal voice of your clients: work cross-functionally with Product, Engineering, and Marketing to resolve issues and make sure what we promise gets delivered.
- Help clients understand and use the full depth of the Eulerity platform, staying ahead of industry shifts so they do not have to.
What we want from you
- The role is open for multiple positions, with the junior level requiring 2–4 years of customer service experience and the senior level requiring 8 years of customer service experience in digital marketing based account management.
- Hands-on familiarity with paid digital channels ; Google Ads, Meta, Display, YouTube, or similar.
- Experience working with multi-location or franchise brands is a strong plus. If you understand how those organizations actually make decisions, say so.
- Comfort turning performance data into a clear narrative and a concrete recommendation and not just a summary.
- Strong communication skills; able to educate and train clients at varying levels of digital sophistication, and hold a room with senior stakeholders when needed.
- Highly organized, with the ability to manage multiple priorities in a fast-moving environment without things slipping.
- Proficiency with Excel, PowerPoint, and Word.
- Out-of-the-box thinker with a problem-solving, consultative approach.
Benefits
- 🩺 Comprehensive benefits
- Medical
- Dental
- Vision
- 🏖️ Unlimited PTO
- 🚅 Commuter benefits
- 📈 401(k) with company match
- 😎 Summer Fridays
- 💻 Remote
Compensation
Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes benefits, perks, and other opportunities at Eulerity. This role is open for multiple levels (junior and senior) with an expected salary range between $70,000 and $120,000. Specifically, $70,000 is the starting salary for the junior level with 2-4 years of experience, and $120,000 is for senior operators with 10 years of experience.
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Salary : $70,000 - $120,000