Membership Representative 1

Job Title:  Membership Representative 1 

Department:  Member Experience 

Classification:  Non-exempt 

Job Grade: 1 

Reports To: Guest Services Director

Schedule:  Flexible, must be able to work 24 hours per week consistently. Prioritizing applicants able to work morning shifts.

* The Membership Representative 1 position is the first step on a career pathway that is supported with in-depth training and development opportunities. Staff can progress to Membership Representative 2, Membership Representative 3 and further as positions become available. At each step, employees achieve milestones and acquire valuable career skillsets for their resumes, as well as increased compensation rates. 

Our Culture  
 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.  

 
Position Summary  
 
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the Eugene Family YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. This position is a front-facing member service position stationed at one of our Welcome Centers (Don Stathos Campus and Tennis & Pickleball Center.) They play a critical role as the first impression of our Y, engaging every individual who calls, emails or walks through our doors embodying our core values and the Y voice, so everyone feels welcome and a sense of belonging. 

Essential Functions  

• Provides exceptional customer service to members, guests, and program participants in the Y and on the phone, contributing to overall member satisfaction and retention, embodying the concepts of The Most Welcoming Place on Earth at all times.   

• Maintains cleanliness and assists in the organization of the Welcome Center, Tennis & Pickleball Center office and other assigned areas of stewardship.  

• Serves others by intentionally welcoming, connecting, and supporting members and guests, while inviting them to get involved in the Y experience  

• Maintains a positive work environment that fosters safety and inclusion while adhering to YMCA policies and values when engaging with Y members and program guests.  

• Develops and maintains positive relationships with Y volunteers and promotes volunteer opportunities at the Y.  

• Arrives with ample time to report to position at the scheduled shifts  

• Accurately records "time-in" and "time-out" punches in payroll system daily.  

• Acknowledges and fulfills commitments to scheduled shifts. Notifies a supervisor personally and in a timely manner if unable to meet commitments - this includes illness and extenuating circumstances; arranges for substitutes for shift coverage when needed  

• Opens or closes facilities as scheduled, completing checklists and following standard operating procedures.  

• Supports the Y's complimentary coffee service, including grinding, brewing and restocking supplies, ensuring the service runs smoothly.

• Completes new member postcards as assigned by Manager on Duty.

• Presents accurate membership information to potential and existing members, explaining the features and benefits of a Y membership while providing accurate information regarding pricing and payment options as well as YMCA programs and activities.  

• Sells memberships and programs, typically in response to inquiries, phone calls, or individuals coming into our Y to learn more about memberships (member benefits and overall cost) and programs (start dates, ages, expectations); may rely on senior staff to provide detailed or complex information about the different memberships and programs offered.  

• Utilizes the DAXKO, FamilyWorks, and CourtReserve systems for membership and program registration and management, to ensure effective and efficient service for our members.  

• Executes basic data entry, ensuring accuracy by proofing all work.   

• Manages a cash box during shifts, completes a shift close-out at the end of the day, handles cash, and general sales of goods and services to members (ex: towels, tennis balls and pickleballs, merchandise, fees).  

• Captures and communicates account billing issues, refund requests and financial aid information to supervisors for resolution.   

• Monitors building and facility usage, ensuring building security by conducting periodic walk throughs. Alerts senior staff if there is a rule violation, behavior incident, safety concern or cleanliness issue.  

• Assists with laundry duties, including gathering, washing, drying, folding and distribution.

• Conducts regular screening of all adults entering the facility in the National Sex Offender database.

• Ensures accurate check-in of members and guests.

• Immediately informs more senior staff of unusual situations or unresolved issues.  

• Participates in staff meetings and trainings as required  

• Assists other staff as needed and participates in special events as necessary  

• Other duties as assigned.  

Minimum Qualifications  

• Excellent interpersonal and problem-solving skills.  

Preferred Qualifications  

• Previous customer service, sales or related experience.  

• Intermediate level expertise with computers and software systems, including Microsoft Office applications or databases.  

• Previous experience working at a YMCA.  

• Bilingual Spanish skills (verbal)  

Professional Competencies  

• Relationships: Intentionally connects members and program participants to one another.  

• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.  

• Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause   

• Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence Ability to relate effectively to diverse groups of people from all social and economic segments of the community.  

Work Environment & Physical Demands  
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and must be able to communicate using a computer and phone/smart device.

• Employees will be required to stand for extended periods of time while engaging with members, and must be able to move around the work environment.

• The employee may be required to sit and reach while performing essential job functions.

• Must be able to quickly and efficiently tour and move through the Y, including stairways  

• The employee must occasionally lift and/or move 25-60 pounds  

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust  

• The noise level in the work environment is usually moderate but can be loud during the busiest times of the day. 

Employee Benefits & Discounts  

• Jobs | Eugene Family YMCA (eugeneymca.org)  

The Eugene Family YMCA is an Equal Employment Opportunity Employer.  

The Eugene Family YMCA is committed to creating an environment of mutual recognition where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Y believes that diversity, inclusion, and a sense of purpose and belonging in the workplace are critical to the achievement of our mission. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.  

If you need assistance or an accommodation due to a disability, you may complete the ADA Accommodation Request Form; or contact us at hr@eugeneymca.org or 541-686-9622.  

The Y: We're for youth development, healthy living, and social responsibility. 

Salary : $15