Sr Client Partner

An Etumos Sr Client Partner is laser-focused on making happy clients, authentic and professional in both internal and external business and social situations, extremely adaptable to rapid project shifts and familiar with how to coach project teams through inevitable change. They act as both a “traditional” account manager, dealing with contracts and revenue, as well as provide the value-add of coaching clients through strategic revenue operations initiatives based on their experience across Etumos clients.

Key Responsibilities

• Lead post-sale kickoff processes and ensure quality strategic deliverables are handed over to the client
• Own the relationship with Etumos at the logo level across multiple complex clients
• Achieve retention and profitability goals with strategic partners and overall book of business
• Prepare needed weekly, monthly, and/or quarterly reporting for client stakeholders on overall project progress and success 
• Ensure that stakeholder expectations are aligned within the agreed scope of work
• Implement and manage change when necessary to meet project outputs 
• Work with consultants and sales teams to ensure contract renewal in a timely fashion 
• Keep a pulse on market needs and surface un-addressed opportunities to leadership 
• Partner with project managers to organize project teams, allocate resources, and manage budgets
• Provide strategic advisory services around the practice of revenue operations to both the internal Etumos team and externally to clients where appropriate and beneficial to the client relationship

• 10 years of experience in B2B marketing, marketing operations and/or marketing technology 
• 5 years experience in an enterprise marketing environment
• Experience with sales or solution architecture in support of sales 
• Experience working within an agency
• Experience negotiating contracts with clients and/or restructuring operations for increased efficiency
• Knowledge of the needs of growth professionals, particularly in B2B technology, either through first-hand or agency experience
• Skilled at data gathering and analysis
• Outstanding written and verbal communication skills
• Must be an adept problem solver and capable of thinking quickly, especially in urgent, critical situations 

At Etumos, our team works hard to enable marketers to focus on activities that create revenue by helping them build a thoughtful, data-informed framework to optimize and measure engagement throughout the customer journey.

• We are a team of highly skilled and ridiculously passionate professionals. We are each the best at what we do to support Etumos and each other.
• We are highly collaborative and because of that, we are able to consistently deliver the best service in the industry.
• We know that our client’s success is our success and we take ownership of optimizing their current processes as well as our own.
• We are result-oriented problem-solvers supported by a team that believes in each other and what we do.
• We are a team with excellence at the forefront of our minds. Anything worth doing is worth doing well.
• We are focused on innovation and know that there is always room for improvement in everything we do.
• We are wicked smart, obsessed with personal and professional growth and learning, and have zero ego – we are all here to teach, learn from and support each other and our clients.
• We are passionate about what we do and actively seek to expand our knowledge base and new ways of doing things.

We pride ourselves on treating our employees well. Here at Etumos, work/life balance is not a perk or a buzzword, it’s the core of how we operate. We’re serious about taking care of our people (and their families).

• Medical/ Dental/Vision covered at 100% for employee’s premium costs and 50% for their dependents 
• 401k with 100% matching on up to the first 4% you contribute per pay period with immediate vesting. 
• Unlimited PTO, which we will encourage and remind you to take advantage of!
• 10 paid holidays Winter Break holiday (December 24th through the first working day after January 1st) 
• Up to 20 weeks of parental leave. 12 weeks of 100% pay, 3 weeks unpaid leave (optional), and 4 weeks of 50% paid leave (optional) commensurate with returning to work at 50% capacity, for a smooth transition back to work. 
• Up to 4 weeks of 100% paid Special Parental leave in the event of the loss of a pregnancy for any reason.

Etumos is fully committed to being an equal opportunity employer who does not and will not tolerate discrimination or harassment of any kind. All employment at Etumos is based on merit, qualifications, and the needs of our growing business. Nothing more, nothing less.
 

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