What are the responsibilities and job description for the Scheduling Assistant - Temporary (3 Months) position at Etruscan Guttering and Roofing?
Scheduling Assistant - Temporary (3 Months)
Location: Highland Park, IL (On-site)
Job Type: Full-time, Temporary – approximately 3 months
Reports To: Presale Specialist / Management
About Etruscan
Etruscan Roofing & Exteriors is a premier residential roofing and exterior company serving Chicago's North Shore for more than 45 years. We are known for quality craftsmanship, responsive customer service, and a close-knit team.
As our appointment volume continues to grow, we're looking for a Temporary Scheduling Assistant to support our Presale Specialist and help make sure every customer receives a prompt, professional response.
This is a hands-on customer service and scheduling position for someone who is organized, friendly on the phone, and comfortable working in a fast-paced office environment.
Job Responsibilities
Customer Calls & Scheduling
- Answer incoming customer calls in a friendly and professional manner
- Gather basic customer and property information
- Schedule roof, gutter, siding, and exterior appointments for our sales and service teams
- Assist customers with scheduling questions and appointment changes
- Respond promptly to incoming web leads, texts, and customer messages
- Make outbound calls when needed to coordinate or confirm appointments
- Help ensure customers receive timely follow-up during periods of high call and appointment volume
- Enter new customer leads and appointments accurately into JobNimbus, our CRM
- Update customer records, notes, appointment details, and contact information
- Help coordinate schedules between customers and our field team
What We're Looking For
- Friendly, professional, and comfortable speaking with customers by phone
- Strong organizational skills and attention to detail
- Able to manage multiple calls, appointments, and customer requests at the same time
- Reliable and responsive in a busy office environment
- Positive attitude and strong team collaboration skills
- Comfortable using computers, calendars, email, and CRM systems
- Previous customer service, receptionist, scheduling, or office experience is preferred
- Experience with JobNimbus or another CRM is a plus, but not required
Position Details
The role is on-site at our Highland Park office and will work closely with our Presale Specialist, sales team, and field personnel.
For the right person, this is an excellent opportunity to join a well-established local company, gain experience in a fast-paced service business, and play an important role in delivering a great customer experience.
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22