What are the responsibilities and job description for the Client Advisor position at Etro?
Company Description
ETRO is a renowned brand that blends artisan craftsmanship with creative innovation, embodying the concept of "New Tradition." Founded in 1968 by Gimmo Etro, the company began with luxurious textile production and expanded over the decades to include home accessories, leather goods, perfumes, and prêt-à-porter collections for men and women. Known for its iconic Paisley motif and distinctive prints, ETRO is recognized globally for its unique style and commitment to high-quality materials. The brand continues to inspire through its innovative designs and sophisticated artistry.
Role Description
As a Client Advisor at ETRO, you will play a vital role in delivering an exceptional luxury shopping experience. You will assist clients with product selection, provide personalized recommendations, and ensure customer satisfaction by fostering lasting relationships. Responsibilities include driving sales, achieving individual and store performance goals, and maintaining in-depth knowledge of ETRO’s collections. This is a full-time, on-site role based in New York, NY.
Qualifications
- Strong Client Relations and Customer Satisfaction skills to build meaningful, lasting relationships with customers and exceed their expectations
- Excellent Communication skills to effectively convey product knowledge and deliver outstanding service
- Proficiency in Customer Service to ensure all client interactions are handled with professionalism and care.
- Previous experience in retail sales or luxury fashion is advantageous
- Ability to work in a dynamic and fast-paced environment with a customer-focused mindset
- Passion for the fashion and luxury industry, with knowledge of global luxury trends
