What are the responsibilities and job description for the Customer Service Phone Representative position at etrailer?
Customer Service Phone Representative
Level: Entry
Job Location: Missouri - Wentzville, MO
Position Type: Full Time
Starting Rate: $20.00
Job Shifts/ Work Schedule: Consistent Work Schedule. Schedule includes an evening and an occasional weekend.
Customer Service Phone Representative - Join Our Adventure!
Are you passionate about helping others and excited about outdoor adventures? Do you thrive in a team-focused environment and love learning? If so, we’d love for you to join our growing team!
At etrailer.com we’re dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. We aim to provide the most personalized experiences, helping them find the best products for their unique needs. And we need enthusiastic teammates like you to help us make that happen!
What You'll Do:
- Serve our Neighbors: Answer inbound phone calls, offering friendly assistance on a range of camping, towing, and outdoor accessories, while providing personalized solutions.
- Build Strong Connections: Establish lasting relationships with our neighbors, ensuring each call is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
- Use Technology & Resources: Work with computers and a variety of other resources to track neighbor details, ensure accurate order processing, and enhance the neighbor’s experience with us.
- Collaborate for Success: Partner with teammates to solve challenges, refine processes, and ensure every neighbor feels valued and heard throughout their journey.
- Stay Curious & Learn: Continuously ask questions, stay informed, and actively seek opportunities to improve your role and the neighbor experience.
- Own the Experience: Take responsibility for ensuring every interaction—whether it's assisting with a product inquiry or supporting an installation—is positive and memorable for our neighbors.
What We Offer:
- Competitive Pay: Start at $20/hour with the potential to earn $22 (average), top performers can earn $24 or even $27 .
- Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
- Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
- Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
- Benefits: Paid holidays, paid vacations, Family Time Premium, 401k matching, medical, vision, dental, and more!
- Interviewing immediately for an immediate start.
Who You Are:
- Passionate about helping others and providing top-notch service.
- Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
- A team player who enjoys collaborating and learning.
- Eager to grow and develop both personally and professionally.
Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!
Salary : $20 - $27