What are the responsibilities and job description for the Customer Service email Representative position at etrailer?
Position Type: Full Time
Starting Rate: $17.00/hour
Job Shifts: 8 hours, 3-week weekend rotation
Customer Service email Representative – Join Our Adventure!
Are you passionate about helping others and eager to learn new skills? Do you enjoy working in a fast-paced environment and providing excellent service? If so, we’d love for you to be part of our growing team!
At etrailer.com, we’re all about guiding our neighbors (our customers) on their adventures—whether it's camping, towing, RVing, or anything else that takes them outdoors. We strive to create personalized experiences by understanding each neighbor’s unique needs. And we need dedicated teammates like you to help make that happen!
What You'll Do:
- Serve our Neighbors: Assist neighbors by answering their emails, providing helpful information about products, orders, and inquiries with personalized solutions.
- Build Strong Connections: Engage with our neighbors through email and chat, offering thoughtful, customized responses that make their experience memorable.
- Use Technology & Resources: Leverage world-class technology to manage inquiries, track orders, and ensure accurate communication.
- Collaborate for Success: Work with your teammates to solve challenges, improve processes, and ensure each neighbor feels valued and supported every step of the way.
- Stay Curious & Learn: Continuously grow your knowledge, stay informed, and seek opportunities to improve both your role and the neighbor experience.
- Own the Experience: Take responsibility for every email interaction, ensuring a positive, personalized experience for our neighbors.
What We Offer:
- Competitive Pay: Starting at $17/hour with opportunities for growth.
- Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
- Learning & Growth: Hands-on training, a Peer Mentor program, and plenty of opportunities to develop both personally and professionally.
- Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
- Benefits: Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!
Who You Are:
- Passionate about providing top-notch customer service.
- A self-starter who thrives in a fast-paced environment.
- A team player who enjoys collaboration and learning.
- Eager to grow and develop in your role and make a real impact!
Ready to join a team that helps neighbors get outdoors and create lasting memories? Apply today, and let’s make an impact—together!