What are the responsibilities and job description for the Customer Service Chat Team Representative position at etrailer?
Customer Service Chat Representative
Level: Entry
Job Location: Missouri - Wentzville, MO
Position Type: Full Time
Starting Rate: $18.00
Job Shifts: Full Time Schedule - typically working one out of every three weekends - Shifts from 9am-5:30pm and 11am-7:30pm
Customer Service Chat Representative - Join Our Adventure!
Are you passionate about helping others and eager to learn new things? Do you enjoy fast-paced environments and making a positive impact? If so, we’d love for you to join our growing team at etrailer.com!
At etrailer.com, we’re dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. Our Customer Service team is the heartbeat of our company, and we rely on you to create personalized experiences at every step of the journey.
What You'll Do:
- Serve our Neighbors: Communicate with neighbors via chat to assist with a range of inquiries and provide personalized solutions.
- Build Strong Connections: Establish lasting relationships with our neighbors, ensuring every chat is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
- Use Technology & Resources: Work with computers and a variety of tools to process orders, track neighbor details, and enhance the neighbor’s experience with us.
- Collaborate for Success: Partner with teammates to solve challenges, improve processes, and ensure every neighbor feels valued and heard throughout their journey.
- Stay Curious & Learn: Continuously seek out opportunities to improve your role, refine your product knowledge, and enhance the neighbor experience.
- Own the Experience: Take responsibility for ensuring every interaction—whether it’s assisting with a product inquiry or supporting an order—is positive and memorable for our neighbors.
What We Offer:
- Competitive Pay: Starting at $18/hour with opportunities for growth.
- Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
- Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
- Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
- Benefits: Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!
Who You Are:
- Passionate about helping others and providing top-notch service.
- Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
- A team player who enjoys collaborating and learning.
- Eager to grow and develop both personally and professionally.
Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!