What are the responsibilities and job description for the Customer Service Representative position at ETI Lighting?
ETI Solid State Lighting provides cutting-edge LED lighting solutions designed for commercial, industrial, and residential clients across the United States and Canada. Recognized as one of the largest LED lighting manufacturers in the North American market, ETI offers high-performance, value-driven products. With headquarters in Wheeling, IL, and a 190,000-square-foot distribution center, along with another in Dallas, TX, ETI prides itself on innovation and quality throughout the entire manufacturing process. Supported by a global management team, the company is dedicated to crafting advanced lighting solutions that brighten the future for its customers.
This is a full-time hybrid role for a Customer Service Representative based in Atlanta, GA, with the option for partial remote work. The Customer Service Representative will provide support by promptly addressing customer inquiries, resolving issues, and ensuring superior customer satisfaction. Day-to-day tasks include managing customer communications, processing orders, troubleshooting problems, and collaborating with internal teams to deliver exceptional customer experiences.
- Proficiency in Customer Service and Customer Support
- Strong experience in enhancing Customer Satisfaction and ensuring positive Customer Experiences
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively in a team environment
- Experience with CRM tools and Microsoft Office Suite is a plus
- High school diploma or equivalent is required; additional certification or training in customer service is a plus