What are the responsibilities and job description for the Customer Service Specialist position at Ethos?
Customer Service Specialist
We are currently hiring for a Customer Service Specialist position, in this role you’ll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including Contract Review of all incoming sales orders and assisting customers to ensure their orders are accurate and can be entered.
Position Responsibilities:
· Confirm receipt of orders received via e-mail.
· Review and enter e-mail orders for accuracy and completeness based on both customer and company requirements.
· Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
· Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
· Enter customer concerns or complaints.
· Be an active member of the Operator ACD Phone line.
Requirements
o Typing skills of at least 50 WPM with High Accuracy
o Proficient use of Office 365
o Good communication and critical thinking skills
o High degree of diligence
o Ability to work at a fast pace even with several interruptions, and some time pressure.
o Proficient use of Windows XP operating system and Microsoft Office products (Word, Excel, Outlook).
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development