What are the responsibilities and job description for the Veterinary Client Service Representative, AUC ARVADA position at Ethos Veterinary Health?
Veterinary Client Service Representative
Animal Urgent Care in West Arvada is a small—but mighty—emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals—many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.
About The Role
In this role you will be the face of AUC ARVADA for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Compensation
Our mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine. We’re looking for new teammates for our Arvada hospital, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.
Join Our Team!
If you’re ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!
Discover more about our clinic and the incredible work we do by visiting our website at https://aucvet.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Animal Urgent Care in West Arvada is a small—but mighty—emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals—many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.
About The Role
In this role you will be the face of AUC ARVADA for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Compensation
- $20 - $22/hr. depending on experience
- Full Time
- Shift Options (2 currently available):
- Daytime/Swing Shifts Needed
- 4 x 10 hour shifts
- 3 x 12 hour shifts
- One weekend shift required
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
- At least 2 year of customer service experience in the veterinary field.
- Familiarity with payment collection processes.
- Experience managing multi-line phone systems.
- Proven ability to maintain high accuracy in data entry.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
Our mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine. We’re looking for new teammates for our Arvada hospital, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.
Join Our Team!
If you’re ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!
Discover more about our clinic and the incredible work we do by visiting our website at https://aucvet.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Salary : $20 - $22