What are the responsibilities and job description for the Referral Relationship Manager position at Ethos Veterinary Health?
Eastern Carolina Veterinary Medical Center in Wilmington, NC is hiring an experienced Referral Relationship Manager to join their outstanding team!
Compensation: $80,000 - $90,000 annually, based on experience
Schedule: Full-time, Schedule will be approximately 40 hours per week with an average of 4 days per week in the field conducting rDVM engagement activities, and one admin day on site at ECVMC.
Benefits:
- Full-benefits package with medical/dental/vision insurance plans, Life/ADD insurance plans, and Employee Assistance Program
- Veterinary Social Worker on Staff at Hospital Location
- 401K with employer match
- Paid Time Off benefits available upon hire
- Uniform allowance
- Discounted Employee Pet Insurance, Pet Services, Supplies,
- Referral rewards program for hospital recruits
- and more!
At Eastern Carolina Veterinary Medical Center, the Referral Relationship Manager (RRM) will help strengthen partnerships with referring veterinarians and drive hospital growth through strategic outreach and relationship management. This field-based role serves as the primary liaison between our hospital and the referring veterinary community, building strong partnerships, improving the referral experience, and supporting access to specialty and emergency care. The RRM reports functionally to the Referral Group Manager and operationally to the local Hospital Director.
In this role, you will develop and implement referral outreach strategies, connecting with veterinarians, practice teams and community partners through in-person visits, calls, and ongoing communications. You will plan and host continuing education events, hospital tours, and other community engagement activities, while collaborating with hospital leadership, marketing partners, and cross-functional teams to promote hospital services, optimize the referral experience, and support business growth. Using CRM systems and performance data, you will track referral activity, monitor trends, and support data-informed growth strategies in a fast-paced, relationship-driven environment.
Qualifications:
3–5 years of experience in account management, marketing, business development, and customer service
Veterinary health industry leadership experience strongly preferred
Strong communication and relationship-building skills
Highly organized with the ability to manage multiple priorities
Comfortable using CRM systems and performance reporting tools
Requirements:
Valid driver’s license and clean driving record
Reliable transportation with ability to travel locally to referring hospitals
Ability to occasionally work evenings or weekends to support events
We are looking for a candidate who is driven and motivated by our commitment to improving the lives of pets and people. You should bring grit, determination, and high personal standards to your work, be naturally curious, solution-oriented, and thrive as a self-starter who can work independently while delivering measurable results.
At ECVMC, our mission goes beyond delivering premium, state-of-the-art medical and surgical care. We are proud to be Wilmington’s only 24/7 emergency veterinary hospital, providing compassionate, round-the-clock support to pets and their families across the region. With more than 26,000 patient visits each year and a collaborative team of 115 veterinary professionals and 17 experienced doctors, we’ve built a reputation as a trusted leader in advanced veterinary medicine. As we continue to grow, expanding our services, team, and facility, we remain deeply committed to supporting our referring veterinarians and delivering exceptional care at every stage of a pet’s journey.
Ready to take the next step in your career and make a meaningful impact alongside a dedicated, driven, and like-minded team? Apply today!
Wilmington, NC
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Salary : $80,000 - $90,000