Customer Service Representative, PET ER

Customer Service Representative - PET Emergency Treatment, Anchorage Alaska

Compensation: $17.00-20.00

Part-Time

Live Boldly, Thrive in ER – Licensed Veterinary Technician, PET ER (Anchorage, AK)

Pet Emergency Treatment (PET), Alaska’s leading 24/7/365 emergency and specialty hospital, invites an compassionate and organized Customer Service Representative to join our team. Nestled between the rugged Chugach Mountains and Cook Inlet, PET AK is an AAHA-accredited, high-volume facility and vital partner to pet owners throughout the region.

If you bring energy, compassion, and a calm resolve under pressure, we want you to join our team and help shape the future of veterinary emergency care in Alaska.

What The Role Offers You

• Competitive base pay, commensurate with experience
• Overtime Compensation Available!
• A fulfilling, fast-paced environment where you'll play a central role in the client and patient experience
• Collaborate with doctors and a strong multi-department team
• Flexible scheduling options—various shifts available, including weekends and occasional holidays
• Full benefit package including medical, dental, vision; health care spending or reimbursement accounts; PTO; and employee discounts
  
  

What You'll Do

Your day-to-day will include, but not be limited to:

• Welcome and assist clients according to PET ER's standards of care and hospitality
• Prepare and review electronic medical records with accuracy and attention to detail
• Direct appointments and assist with general scheduling and information
• Process payments and assist in financial processes
• Answer phones and deliver excellent customer service in a high-volume environment
• Fill medications with care and precision
• Provide compassionate support and empathy during end-of-life decisions
  
  

Because emergency medicine is dynamic, adaptability, attention to detail, and the ability to stay composed under pressure are essential.

What You Bring

• Previous experience delivering exemplary client service—veterinary reception, medical secretary, or customer service experience preferred
• Passion for creating a positive, friendly, and welcoming environment for every client
• Excellent communication and organizational skills
• Superior interpersonal skills that foster positive working relationships across a multi-doctor, multi-department team
• Flexibility in schedule, including weekends and occasional holidays
• Fluent English skills (speaking & reading) required
  
  

Schedule & Hours

• 2x10 hour Shifts per Week - 3PM-1AM or 7PM-5AM
• Part-time
  
  

Comprehensive Benefits Package

• Paid time off (PTO)
• Health, dental, and vision insurance
• 401(k) retirement plan
• Flexible scheduling options
• Healthcare spending/reimbursement accounts (HSA/FSA)
• Additional insurance options
• Employee discounts
• Workplace perks like complimentary food, coffee, and more
  
  

Benefit eligibility may vary and waiting periods may apply. Only full-time employees qualify.

Why Anchorage & Why PET AK?

Working in rural or frontier settings means more autonomy, more varied cases, and deeper connection to your community. At PET AK, you’ll be part of a high-performance team in a state where wilderness is just outside your door—and the pace of medicine is uniquely rewarding.

Anchorage offers outdoor adventure that’s hard to rival: miles of trails, backcountry skiing, fishing, wildlife viewing, and the chance to live where seasons are dramatic and nature is in your backyard. Plus, it’s a real city—great dining, arts, community, and all the essentials you expect.

Whether you’re new to Alaska or experienced in emergency medicine, this is more than a job. It’s a chance to thrive personally, push your clinical skills, and become part of a community that respects both your expertise and your love of place.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.