What are the responsibilities and job description for the Client Care Specialist position at Ethos Veterinary Health?
Client Care Representative, Emergency and Critical Care
Location: Mundelein, IL
Schedule: Full-Time | 4pm-1am | Nine Hour Shifts Per Week | Weekends Required | Some Holiday Coverage Will Be Required
Compensation: $16/hr Depending On Experience | $5 Weekend Shift Differential
Why Join Premier Veterinary Group, Mundelein
At Premier Veterinary Group Mundelein, you'll be part of a collaborative team where your skills, compassion, and dedication make a real difference every day. Our brand-new, state-of-the-art hospital provides the advanced technology, equipment, and resources you need to deliver exceptional patient care while continuing to grow your clinical expertise. You'll work alongside experienced emergency clinicians, a board-certified surgeon, and a supportive team that values mentorship, teamwork, and continuous learning. Whether you're caring for urgent cases or assisting with advanced procedures, every shift offers opportunities to expand your skills and make a lasting impact on the lives of pets and their families.
In Your Day-To-Day, You Will
Surrounding Areas
Premier Veterinary Group Mundelein is within commuting distance of many veterinary professionals throughout
Lake County And Chicago's Northern Suburbs, Including
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
Qualifications, Competence, Merit, And Business Need.
11076151
Location: Mundelein, IL
Schedule: Full-Time | 4pm-1am | Nine Hour Shifts Per Week | Weekends Required | Some Holiday Coverage Will Be Required
Compensation: $16/hr Depending On Experience | $5 Weekend Shift Differential
Why Join Premier Veterinary Group, Mundelein
At Premier Veterinary Group Mundelein, you'll be part of a collaborative team where your skills, compassion, and dedication make a real difference every day. Our brand-new, state-of-the-art hospital provides the advanced technology, equipment, and resources you need to deliver exceptional patient care while continuing to grow your clinical expertise. You'll work alongside experienced emergency clinicians, a board-certified surgeon, and a supportive team that values mentorship, teamwork, and continuous learning. Whether you're caring for urgent cases or assisting with advanced procedures, every shift offers opportunities to expand your skills and make a lasting impact on the lives of pets and their families.
In Your Day-To-Day, You Will
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding WVRC services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
- Prior veterinary experience is strongly preferred
- Excellent interpersonal skills and able to develop and maintain positive working relationships with others
- Have a fundamental knowledge of windows based computer programs
- Proven effective communication and the ability to multitask and prioritize
- Willing and able to provide exceptional customer service
- A motivated and dedicated individual who is self- motivated to provide exceptional service
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
- Ask us about our Penn Foster sponsorship program that is designed to support you in achieving veterinary technician licensure!
- Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best.
- Life Insurance, Disability Insurance, FSA, HSA
- Employee Assistance Program
- Uniforms
- Generous CE Allowance
- Professional development assistance
- Hands on learning as well as opportunities for credentialing
- Onsite continuing education events as well as virtual learning platforms
Surrounding Areas
Premier Veterinary Group Mundelein is within commuting distance of many veterinary professionals throughout
Lake County And Chicago's Northern Suburbs, Including
- Libertyville
- Vernon Hills
- Hawthorn Woods
- Long Grove
- Grayslake
- Lake Zurich
- Buffalo Grove
- Lincolnshire
- Wauconda
- Deerfield
- Kildeer
- Gurnee
- Round Lake
- Lake Forest
- Highland Park
- Northbrook
- Palatine
- Arlington Heights
- Barrington
- Cary
- Crystal Lake
- McHenry
- Antioch
- Waukegan
- Kenosha, WI
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
Qualifications, Competence, Merit, And Business Need.
11076151
Salary : $16