Maintenance Technician

Position Summary

The Maintenance Technician is the on-site expert responsible for maintaining the safety, functionality, and overall quality of the property. This hands-on role manages daily repairs, preventative maintenance, and general upkeep across HVAC, electrical, plumbing, and other building systems while incorporating smart-home technology and connected devices. Skilled in troubleshooting and servicing appliances such as high-efficiency laundry and smart appliances. Working closely with property managers and residents, the technician ensures smooth operations, timely service, and a consistently well-maintained environment. This position offers meaningful variety, autonomy, and the opportunity to grow within a company that values reliability, craftsmanship, and service excellence.

Key Responsibilities

General Maintenance & Repairs

• Perform maintenance tasks including HVAC, electrical, plumbing, painting, carpentry, and appliance repairs, including smart-home technology and connected devices.
• Complete service requests efficiently and professionally.
• Inspect and prepare vacant units for turnover.
• Maintain cleanliness of buildings and grounds, including trash removal.
• Assist with snow removal as needed.

Work Order & Systems Management

• Manage and complete work orders through the online maintenance ticketing system.
• Forward and track work orders requiring third-party services.
• Maintain accurate records of hours, assignments, inspections, and repairs.
• Monitor and maintain inventory of supplies, tools, and equipment.
• Safely operate and maintain company vehicles.

Collaboration & Communication

• Work closely with the Property Manager and Maintenance Supervisor to achieve maintenance goals.
• Provide excellent customer service while maintaining a professional, resident-focused demeanor.
• Report maintenance issues and resident concerns promptly.
• Attend inspections and coordinate special projects as assigned.
• Oversee and inspect work performed by third-party vendors.
• Participate in training, evaluations, and scheduling activities.
• Ensure compliance with OSHA, fire safety, health, and building codes.

Emergency & After-Hours Response

• Participate in the on-call rotation.
• Respond promptly to after-hours and emergency maintenance situations.

Financial Reporting & Budgeting

• Track expenses and help ensure cost-effective operations.
• Provide accurate reporting within the property management software.
• Estimate costs for maintenance and repair projects, including labor, materials, and subcontractor services.

Compliance & Standards

• Adhere to all company policies, procedures, and legal regulations.
• Uphold property and brand standards to ensure a well-maintained, resident-ready community.
• Support resident engagement and community events through maintenance readiness.

Education & Experience

• High school diploma or equivalent; technical or vocational training preferred.
• 2-3 years of experience in property, multifamily, hospitality, or facilities maintenance.
• Proven hands-on repair and troubleshooting expertise.

Technical Skills & Knowledge

• Advanced HVAC knowledge; certification preferred.
• Working understanding of mechanical, electrical, and plumbing systems.
• Familiarity with smart appliances, connected devices, and other tech-savvy equipment is highly preferred.
• Ability to safely operate a variety of hand and power tools.
• Strong mechanical aptitude and problem-solving skills.
• Proficient in Microsoft Office Suite, Bluetooth connectivity, Wi-Fi configuration, and common operating systems (Windows, macOS, Android, iOS).
• Experience with smart-home and access control systems including ButterflyMX, Salto, Apple Home, Google Home, and Yale Multifamily solutions, preferred but not required.
• Familiar with AppFolio and other property management platforms; preferred but not required.

Safety & Physical Requirements

• Strong commitment to safe work practices and PPE use.
• Ability to work in demanding conditions (heat, cold, heights, confined spaces).
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to lift up to 40 lbs.
• Availability for on-call and occasional evenings/weekends.
• Flexibility during peak move-in/move-out periods.

Perks & Benefits

• Modern four-day workweek with extended weekends.
• Supportive culture focused on character, belonging, and purpose.
• Opportunities for growth, development, and certification support.
• Company-matched retirement plan.
• Medical, dental, vision, and life insurance.
• Competitive salary performance bonuses.
• Paid time off and holidays.
• Fun, resident-focused work environment.

About Us

Ethos Residential: Guided by character, we design spaces that inspire people and honor the communities they serve. We build with character, and we let that character show up in the places people live, gather, and grow. Our ethos is better done, not better said.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants. We celebrate diversity and do not discriminate based on race, age, disability, or any other protected status.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000