Front Desk Receptionist/Customer Care Advisor

Pay: From $20.00 per hour

Ethos St. Louis – Customer Care Advisor / Front Desk (Full-Time)

Join Our Growing Team at Ethos MedSpa

We are seeking an experienced and service-driven Customer Care Advisor to join our exceptional team at Ethos MedSpa in St. Louis. If you are energetic, polished, self-motivated, and thrive in a professional, drama-free environment where excellence is the standard — we would love to meet you.

Our St. Louis team proudly serves clients at our Clayton and Chesterfield locations, and this position will work between both locations to support client experience and business growth.

Our Clayton location also features a full-service salon in addition to medical spa services, creating a dynamic, high-traffic environment that blends aesthetics and luxury beauty services under one roof. This role will support both the medical spa and salon front desk operations in Clayton, as well as the medical spa in Chesterfield.

This position works collaboratively with our customer care team, medical spa professionals, salon team members (Clayton), ownership, and the Customer Care Director to deliver an elevated client experience while supporting continued expansion in the St. Louis market.

The Ethos Culture

Our ideal candidate embodies the ETHOS values:

• E – Excellence
• T – Teamwork
• H – Harmony
• O – Overcoming Attitude & Service to Others
• S – Self (Work-Life Balance)

Position Overview

The Customer Care Advisor is the first point of contact for our clients and represents the Ethos brand with professionalism and warmth. This individual plays a vital role in daily front desk operations, retail sales, client experience, and business development initiatives — including social media engagement.

This is a self-driven role that requires initiative, accountability, and close communication with leadership.

This position will work at both our Clayton and Chesterfield, Missouri locations based on scheduling and business needs, and must be comfortable supporting a hybrid med spa salon environment in Clayton.

Key ResponsibilitiesClient Experience & Sales

• Deliver exceptional, client-focused customer service via phone, email, text, and in person
• Educate clients on products and services, confidently recommending treatments and retail
• Drive service bookings and maximize retail sales
• Ensure every guest experience is clean, inviting, professional, and relaxing

Front Desk Operations

• Greet guests and manage check-in/check-out processes
• Schedule, confirm, and modify appointments
• Maintain waitlists to optimize booking gaps
• Perform opening and closing procedures
• Maintain accurate cash handling and daily reconciliation

Retail & Inventory

• Process product and service transactions
• Maintain retail displays and inventory organization
• Monitor stock levels and communicate shortages to management
• Assist with weekly product ordering

Administrative & Database Management

• Maintain accurate client records, consent forms, and financial information
• Utilize CRM systems for appointment reminders, events, product launches, and follow-ups

Marketing & Social Media

• Support business growth by posting on social media platforms as directed
• Promote events, launches, and services to help drive new and returning business

General Qualifications

• Comfortable using computer systems, scheduling software, and retail POS systems
• Professional, energetic, and polished presentation
• Strong communication and interpersonal skills
• Proactive problem-solver with strong ownership mentality
• Organized, reliable, and detail-oriented
• Team-oriented, coachable, and positive
• Able to maintain appearance and dress code standards
• Willing to attend trainings and meetings (in-person and virtual)
• Adheres to all company policies and safety standards
• Available for evenings and weekends
• Comfortable working in both a medical spa and salon environment

Preferred Experience

• 1 year required, 2 years preferred in medical spa, aesthetic service sales, or luxury salon environment
• Strong background in retail sales and customer relationship management
• Experience driving revenue through service and product recommendations

Schedule & Availability

This is a full-time, customer-facing position (approximately 40 hours per week).

Availability must include:

• Monday–Thursday: 8:30am–8:30pm
• Friday: 8:30am–6:30pm
• Saturday: 8:30am–4:30pm
• Evenings and weekends required
• Required to work at both Clayton and Chesterfield locations

About Ethos MedSpa

Ethos approaches beauty as a medical art — where science, precision, and personalized care come together to deliver refined, natural-looking results.

We believe aesthetic enhancement is not simply a service, but a craft rooted in clinical expertise and elevated standards. Our licensed medical professionals are dedicated to helping every client look refreshed, confident, and authentically radiant.

Our Services Include:

• Advanced wrinkle relaxers such as:
• Botox
• Dysport
• Jeuveau
• Dermal fillers to restore volume and enhance facial contours
• Customized facials and chemical peels
• Diamond Glow
• Microneedling
• Advanced laser treatments for rejuvenation, resurfacing, and hair removal

Medical-Grade Skincare Lines:

• SkinMedica
• Epicutis
• Anfisa Skin
• Ethos Skincare (exclusive line)

If you are passionate about aesthetics, client experience, and growing within a high-performing, expanding multi-location team in St. Louis — we invite you to apply today.

Job Type: Full-time - two positions open

Benefits:

• On-the-job training
• Paid time off
• Free virtual healthcare
• Discount on retail products
• Lots of complimentary salon and medspa services

No calls please. Emails to: John@EthosMedspa.com

Due to the high volume of interest we may not be able to respond to everyone. Thank you for your interest in being a part of our team!

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Work Location: In person

Salary : $20