What are the responsibilities and job description for the Manager position at ETHNUS?
About Us
Our Vision - To Enable Wow And Delightful Careers
Ethnus is a leading Emerging Technology training provider and has trained over 1.6 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. Ethnus has the honour of being the Cloud expert for Team India in the WorldSkills 2022 competition. We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Our company has been mentioned by Hon. Minister of Education in the Parliament (2019) for delivering a high quality training and mentoring to students. Over 600 higher education institutions around the country trust our services to enhance and build the employ-ability of their students.
Position Overview
The Operations Manager will be responsible for overseeing and coordinating all aspects of operations within the department. This role demands a strong leader who can ensure the smooth and efficient execution of client requirements, manage a team of Operations Coordinators, and maintain high standards of operational performance.
Key Responsibilities
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Our Vision - To Enable Wow And Delightful Careers
Ethnus is a leading Emerging Technology training provider and has trained over 1.6 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. Ethnus has the honour of being the Cloud expert for Team India in the WorldSkills 2022 competition. We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Our company has been mentioned by Hon. Minister of Education in the Parliament (2019) for delivering a high quality training and mentoring to students. Over 600 higher education institutions around the country trust our services to enhance and build the employ-ability of their students.
Position Overview
The Operations Manager will be responsible for overseeing and coordinating all aspects of operations within the department. This role demands a strong leader who can ensure the smooth and efficient execution of client requirements, manage a team of Operations Coordinators, and maintain high standards of operational performance.
Key Responsibilities
- Team Leadership:
- Manage and lead a team of Operations, ensuring they are empowered to perform their roles effectively.
- Provide guidance and support to team leads, promoting a collaborative and results-driven work environment.
- Operational Management:
- Plan and coordinate all activities related to the successful execution of client requirements, ensuring optimal team performance.
- Organize and oversee the smooth operations of various business lines from the India office, including data updates and maintenance across proprietary and third-party business systems/CRMs (e.g., Salesforce).
- Ensure timely and accurate execution of operational tasks such as data entry, reconciliation, processing student record updates, enrolment, book orders, test scheduling, student roster management, billing updates, and course scheduling.
- Address and respond to client requests and urgent tasks promptly, ensuring efficient handling by the team.
- Client and Stakeholder Interaction:
- Act as a key point of contact for clients, managing communication and clarifying program schedules, doubts, and feedback.
- Interact with freelancers, trainers, and students to gather feedback, clarify queries, and obtain testimonials.
- Maintain professional and courteous communication with all stakeholders, ensuring a high level of customer service.
- Administrative Oversight:
- Handle backend operational tasks including scheduling meetings, updating attendance, and preparing program analysis reports.
- Manage transportation logistics for trainers and maintain accurate records.
- Oversee the processing of reimbursements, daily allowances, incentives, and support timely payment processes.
- Educational Qualifications:
- Masters Degree is required.(MBA Preferrabaly)
- Experience and Skills:
- 7 to 8 years of experience, including 4 - 7 years in a leadership role in operations, program management, sales, or customer service.
- Proven experience in internal and external customer service is preferred.
- Strong organizational skills, with the ability to manage multiple tasks and details simultaneously.
- Fluent in English, with excellent written and verbal communication skills.
- Ability to thrive in a fast-paced work environment, working independently or as part of a team with minimal supervision.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with technology and new software programs.
- Additional Requirements:
- Comfortable working in a dynamic and fast-paced environment.
- Ability to handle confidential information with discretion.
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