Client Services Rep. II

Position Summary:

Acts as brand ambassador with constant frontline interactions with clients, both internal and external.  Responsible for handling inbound calls, outbound calls, email, and live chat.

Essential Duties and Responsibilities:

• Act as a brand ambassador.
• Respond to telephone, email, and live chat inquiries from clients and retailers.
• Keep up-to-date on new information or changes that have been issued to the product line or within the company.
• Identify trends related to all aspects of service. Recommend suggestions for a solution.
• Complete cancellation or change paperwork as needed with accuracy.
• Share knowledge of warranties and terms of sale.
• Resolve client complaints while maintaining composure in difficult situations.
• Coordinate after delivery service issues as needed.
• Review confirmation emails to ensure clients are obtaining correct and relevant information. 
• Perform other assigned projects and related tasks within department.

Knowledge, Skills, and Abilities:

• High school diploma or equivalent with a minimum of 2 years’ experience in customer service.
• Demonstrates a customer-first attitude; highly motivated to achieve customer satisfaction.
• Excellent listening skills, written and verbal communications skills. Flexible, dependable and conscientious.
• Highly developed interpersonal skills, organization skills and problem solving skills.
• Ability to work in a fast-paced, structured, call center environment.
• Demonstrated PC skills and multi-task oriented.

Benefits

Benefits are an important part of the total compensation that is offered, providing peace of mind and financial well-being.  Ethan Allen is committed to offering a variety of benefits that allow associates to choose whether or not to participate based on personal and family needs.  Some of the benefits offered are 401(k) plan (with Employer contributions), multiple Medical Plans with Prescription Drug Coverage, Health Savings Account (including Employer contributions), Dental Plan, Vision Plan, Basic Group Term Life & Accidental Death & Dismemberment, Supplemental Group Term Life & AD&D Insurance, Dependent Group Term Life Insurance, Short and Long-Term Disability, Business Travel Accident Life Insurance, Flexible Spending Accounts – Health Care & Dependent Care, Commuter Saving Plans – Public Transit & Parking, Voluntary Whole Life Insurance, Voluntary Critical Care Insurance, Voluntary Accident Insurance and Employee Assistance Program. Benefit availability varies based on full-time or part-time employee classification.