Customer Service Representative

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13562884

**Position Objective**

Responsible for maintaining excellent communication and relations with

clients of Etezazi Industries. Provide actual, current status on client

work and set proper expectations and timelines allowing Etezazi to meet

them.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with

Disabilities To Perform The Essential Functions.

• Ensure outstanding customer satisfaction by maintaining strong
  
  

working relationships.

• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed
  
  

the customer requirements.

• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent
  
  

service and generate repeat business.

• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve
  
  

customer issues.

• Communicate directly with shipping department for status-inventory
  
  

control reports.

• Track work orders to ensure customer delivery dates.
• Any other duties assigned by upper management.
• Participate in AS9100 and other standards development and
  
  

maintenance.

• Other duties, as assigned.