Overnight Guest Services Representative

Schedule - Overnight (typically 10:00 PM - 7:00 AM)

Position Summary

The Guest Services Representative supports hotel operations during overnight hours by assisting guests, maintaining a clean and well-kept property, supporting the Front Desk, helping prepare breakfast service, and other tasks as assigned.

Key Responsibilities

Guest Services

● Provide guests with accurate information about hotel amenities, local directions, and hours of operation.

● Assist guests with general requests, such as extra towels, toiletries, or directions around the property.

● Assist guests with door lock and in-room safe issues.

● Help guests with luggage upon request.

● Log and store lost and found items; respond to guest inquiries about lost items.

● Cover the Front Desk as needed to check guests in and out, and to answer phone and in-person inquiries.

● Assist with the setup, stocking, and upkeep of the breakfast area, including restocking food and supplies and maintaining cleanliness.

● Respond to guest questions, requests, and concerns in a courteous, professional, and helpful manner.

General Maintenance

● Perform general maintenance of guest rooms and public areas, such as addressing clogged toilets, replacing burnt-out light bulbs, and completing minor repairs.

● Pick up trash and debris around the interior and exterior of the property.

● Complete the shift maintenance checklist (e.g., lighting, ice and vending machines, restroom supplies, trash receptacles, pool and fitness areas), addressing or reporting maintenance items found.

● Ensure walkways, stairwells, entrances, and common areas are free of spills, obstructions, and other safety risks, addressing or reporting them promptly.

● Restock supplies in public restrooms and common areas as needed.

● Report unsafe conditions, damaged equipment, or maintenance issues to the Maintenance Department or Hotel Manager immediately.

● Assist with basic upkeep of hotel equipment, fixtures, and furnishings.

● Perform light groundskeeping tasks, such as tidying outdoor seating and entry areas.

General Hotel Duties and All-Employee Standards

● Maintain a professional, courteous, and hospitable demeanor with guests and coworkers.

● Follow the hotel's "See Something, Say Something" policy, which applies to all employees, by reporting concerns to the Manager on Duty.

● Follow the hotel's Emergency Action Plan, as required of all employees, including calling 911 and notifying management for fire alarms or medical emergencies and directing guests to designated exits as instructed.

● Complete end-of-shift notes covering maintenance tasks completed, guest requests, and items needing follow-up by the day team.

● Assimilate into and support the hotel's guest service culture and standards.

● Perform other guest service, maintenance, and front desk duties as assigned by management.

Position Scope

This is a guest services and maintenance position. It is not a security position, and employees in this role are not assigned or expected to perform private security services. Specifically, this position does not:

● Patrol the building, parking lot, or grounds for the purpose of deterring or detecting unwanted activity.

● Monitor surveillance cameras or alarm systems.

● Control access to the property, or ask non-guests to leave the premises.

● Confront, detain, or take enforcement action against any person.

● Hold responsibility for preventing theft or protecting persons or property.

Security-related concerns are referred to the Manager on Duty or, in an emergency, to 911, consistent with the expectations for all hotel employees.

Qualifications

● High school diploma or equivalent preferred.

● Strong communication and customer service skills.

● Ability to work independently and use good judgment during overnight hours.

● Physically able to stand, walk, bend, and lift up to 50 lbs.

● Must be available to work overnight shifts, weekends, and holidays.

Core Competencies

● Customer service and professionalism

● Reliability and attention to detail

● Problem-solving and initiative

● Teamwork and communication

Work Environment

This position primarily involves overnight shifts in a hotel setting. The role may include both indoor and outdoor work and occasional exposure to varying weather conditions.

Notice

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. This is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Reply to this add or apply in person at 510 Hawthorne Ave Se, Salem OR 97301.

Pay: From $18.50 per hour

Expected hours: 21.0 – 24.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $19